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Front Office Coordinator | Lucas Dental

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Bupa

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Healthcare
  • Adelaide

AI generated summary

  • You must have dental reception experience, treatment consult knowledge, be a motivated self-starter, and possess exceptional communication, organization, and customer service skills.
  • You will greet patients, manage appointments, assist the clinical team, promote services, handle payments, and ensure confidentiality while delivering exceptional patient care.

Requirements

  • Available to work full-time, Monday to Friday – no weekends ever!
  • Previous Dental Reception experience is required
  • Experience with Treatment consults and plans will be highly regarded
  • Suitable to a senior receptionist looking to take the next step in their career
  • You're a motivated self-starter, this is a fast paced and dynamic role
  • Exceptional communication and interpersonal skills
  • Passionate about customer service and patient care
  • Organised with attention to detail
  • Ability to build rapport with patients, in a cheerful, light-hearted manner

Responsibilities

  • Meet and greet patients, providing a great first impression
  • Book and amend appointments, answering the phone, updating patient records
  • Supporting the Practice Manager and clinical team with the smooth running of the practice
  • Making patients aware of dental services and offers
  • Handling payments
  • Accessing sensitive information whilst maintaining patient confidentiality
  • High-end patient care; building & maintaining relationships with all clients in a friendly & warm manner

FAQs

What are the working hours for the Front Office Coordinator position?

The Front Office Coordinator position is a full-time role with working hours from Monday to Friday, and there is no weekend work.

Is previous dental reception experience required for this job?

Yes, previous dental reception experience is required for the Front Office Coordinator position.

What kind of career growth opportunities are available within the Bupa network?

Bupa offers growth opportunities such as the Future Leaders Program, which allows you to accelerate your career.

What type of dental services does Lucas Dental provide?

Lucas Dental offers a wide range of dental treatments, including cosmetic dentistry, orthodontics, implants, and general dentistry.

Is there a requirement for background checks before employment?

Yes, successful candidates will be required to obtain a Working with Children Check permit as part of the mandatory background check screening process.

What qualities are considered important for this role?

Important qualities for the Front Office Coordinator role include exceptional communication and interpersonal skills, a passion for customer service and patient care, and the ability to be organized with attention to detail.

What is the team dynamic like at Lucas Dental?

The team at Lucas Dental is described as friendly, fun, and dedicated, which contributes to a solid and stable work environment.

Are there any discounts or benefits available to employees?

Yes, employees can enjoy significant Bupa product and service discounts, including up to a 40% discount on health insurance.

Can candidates with senior receptionist experience apply for the role?

Yes, the position is suitable for a senior receptionist looking to take the next step in their career.

Is there flexibility in how the role is structured in terms of workload?

The role is fast-paced and dynamic, which requires a motivated self-starter who can handle various tasks efficiently.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.