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Front Office Executive

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Accor

18d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You should have relevant experience, prior knowledge of Opera or similar systems, strong interpersonal skills, problem-solving abilities, and fluency in English; additional languages are a bonus.
  • You will manage staff, ensure service quality, analyze reports, handle guest issues, oversee operations, inspect cleanliness, maximize sales, and coordinate overbooking arrangements.

Requirements

  • experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus

Responsibilities

  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
  • Review, analyze and suggest improvement of work flow and standards at the Front Desk
  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations
  • Ensure documentation of all guest related issues using the logbook
  • Sign media and supervise shift handover procedures
  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
  • Assist Guest Relations in greeting, rooming, and sending off guests
  • Inspect front of house and back of house regularly for cleanliness and orderliness
  • Ensure that front line staff complies with marketing techniques and maximizes sales
  • Check billing instructions, monitor guest credit and act upon any discrepancies
  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

FAQs

What are the main responsibilities of a Front Office Executive?

A Front Office Executive is responsible for managing and supervising tasks of the staff to ensure high-quality service, analyzing work flow and standards, communicating with the Front Office Manager, handling guest-related documentation, and coordinating with other hotel departments among other duties.

Is prior experience required for this position?

Experience is considered an asset, and prior experience working with Opera or a related system is preferred.

What skills are important for a Front Office Executive?

Strong interpersonal and problem-solving abilities are essential for this role, along with effective communication skills.

What languages are preferred for this position?

Fluency in English is required, and additional languages are considered a plus.

How does the company support career development?

The company provides a supportive environment for personal and professional growth, allowing employees to discover other professions and pursue career opportunities within the hotel or globally.

Is there a focus on guest services in this role?

Yes, the Front Office Executive plays a crucial role in ensuring guest needs are met and complaints are handled efficiently.

Will I be expected to manage front line staff?

Yes, managing and supervising the front line staff to ensure compliance with standards and maximize sales is part of the responsibilities.

What kind of benefits can I expect as a Front Office Executive?

Employees enjoy exclusive benefits specific to the hospitality sector and strong recognition for their daily commitment.

Are there any expectations regarding cleanliness and orderliness in the workplace?

Yes, the Front Office Executive is responsible for regularly inspecting both front and back of house areas to ensure cleanliness and orderliness.

How does the company view hospitality?

The company considers hospitality to be a work of heart, emphasizing meaningful and impactful experiences for guests, colleagues, and the planet.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.