FAQs
What are the main responsibilities of a Front Office Executive?
A Front Office Executive is responsible for managing and supervising tasks of the staff to ensure high-quality service, analyzing work flow and standards, communicating with the Front Office Manager, handling guest-related documentation, and coordinating with other hotel departments among other duties.
Is prior experience required for this position?
Experience is considered an asset, and prior experience working with Opera or a related system is preferred.
What skills are important for a Front Office Executive?
Strong interpersonal and problem-solving abilities are essential for this role, along with effective communication skills.
What languages are preferred for this position?
Fluency in English is required, and additional languages are considered a plus.
How does the company support career development?
The company provides a supportive environment for personal and professional growth, allowing employees to discover other professions and pursue career opportunities within the hotel or globally.
Is there a focus on guest services in this role?
Yes, the Front Office Executive plays a crucial role in ensuring guest needs are met and complaints are handled efficiently.
Will I be expected to manage front line staff?
Yes, managing and supervising the front line staff to ensure compliance with standards and maximize sales is part of the responsibilities.
What kind of benefits can I expect as a Front Office Executive?
Employees enjoy exclusive benefits specific to the hospitality sector and strong recognition for their daily commitment.
Are there any expectations regarding cleanliness and orderliness in the workplace?
Yes, the Front Office Executive is responsible for regularly inspecting both front and back of house areas to ensure cleanliness and orderliness.
How does the company view hospitality?
The company considers hospitality to be a work of heart, emphasizing meaningful and impactful experiences for guests, colleagues, and the planet.