Front Office Executive - UAEN

NMC Healthcare

20d ago

Job
Full-time
Junior Level
People, HR & Administration
Healthcare
Dubai

AI generated summary

You should be a college graduate with 2+ years' receptionist experience, proficient in MS Office, skilled in communication, patient-focused, organized, and reliable. English fluency is essential; Arabic is a plus.
You will manage patient interactions, verify insurance, handle billing, maintain records, assist with admissions/discharges, ensure customer service, and support quality improvement initiatives.

Requirements

Preferably a college graduate in any discipline.
Minimum 2-years experience as a receptionist in a patient focused environment.
Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.
Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with a diverse range of individuals, superior telephone etiquette.
Patient focused; service oriented; patient & understanding.
Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
Ability to work independently with minimal supervision.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

Responsibilities

Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.

FAQs

What is the primary responsibility of a Front Office Executive?

The primary responsibility of a Front Office Executive is to treat patients with respect, kindness, and empathy while managing the appointment schedules, coordinating patient registrations, handling billing, and ensuring smooth patient interactions.

What qualifications are preferred for this position?

A college graduate in any discipline is preferred for this position.

Is prior experience required for this role?

Yes, a minimum of 2 years of experience as a receptionist in a patient-focused environment is required.

What skills are necessary for a Front Office Executive?

Necessary skills include proficiency in technology applications, exceptional interpersonal skills, efficient organizational abilities, and the capacity to communicate professionally with a diverse range of individuals.

Are language skills important for this role?

Yes, an excellent command of oral and written English is essential, and knowledge of Arabic is advantageous but not required.

What is expected regarding payment handling?

The Front Office Executive is responsible for maintaining transparency in cash collection, issuing receipts, and accurately allocating payments in the hospital information system.

Is patient confidentiality a requirement for this position?

Yes, maintaining the confidentiality of patient files and related information is a critical responsibility.

How does the role contribute to patient satisfaction?

The Front Office Executive assists in collecting patient feedback, guides them regarding complaint redressal procedures, and aids in projects aimed at improving patient satisfaction.

Will training be provided for new hires?

Yes, new hires will participate in scheduled in-service training programs and monthly staff educational conferences.

Is the Front Office Executive expected to handle stress?

Yes, the role requires efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure.

NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare

Industry

10,001+

Employees

1974

Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.