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Front Office Mitarbeiter (m/w/d)

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Eichstätt

AI generated summary

  • You must be friendly, experienced in hospitality, fluent in German and good in English, team-oriented, resilient under pressure, and possess a warm heart with a sense of humor.
  • You will warmly greet and assist guests, handle reservations, manage cash transactions, perform general reception duties, and provide various service tasks to enhance the guest experience.

Requirements

  • * Sie sind aufgeschlossen und haben ein freundliches Wesen, unabhängig von der Tageszeit
  • * Sie haben schon in der Gastronomie oder in der Hotellerie gearbeitet und gute Umgangsformen sind Ihnen nicht fremd
  • * Sie sprechen fließend Deutsch und gut Englisch
  • * Sie wissen mit den täglichen Herausforderungen umzugehen
  • * Sie arbeiten gerne im Team und erfüllen gerne die Wünsche der Gäste
  • * Sie behalten, auch wenn es mal nicht so läuft wie geplant, einen kühlen Kopf und ein souveränes Auftreten
  • * Sie haben das Herz am richtigen Fleck und bringen die richtige Portion Humor mit

Responsibilities

  • Herzliche Begrüßung/Verabschiedung unserer Gäste
  • Beratung unserer Gäste
  • Entgegennehmen von Reservierungen
  • Kassenführung
  • Allgemeine Rezeptionstätigkeiten
  • Servicetätigkeiten

FAQs

What are the main responsibilities of a Front Office Mitarbeiter?

The main responsibilities include warmly greeting and bidding farewell to guests, advising guests, taking reservations, managing the cash register, performing general reception tasks, and conducting service activities.

What qualifications are required for this position?

Candidates should be open-minded and friendly at all times, have prior experience in the hospitality industry, speak fluent German and good English, handle daily challenges effectively, work well in a team, maintain composure under pressure, and possess a good sense of humor.

Are there opportunities for career development within the company?

Yes, the IBB Hotel Collection Group offers development programs and opportunities for work experiences in other countries.

What work schedule options are available for this position?

The position is available in both full-time and part-time formats.

Do you provide any relocation assistance for new employees?

Yes, we assist with relocation and offer an allowance for those moving from another city.

Is it necessary to have previous experience in hospitality to apply?

Yes, prior experience in gastronomy or hospitality is preferred.

What languages do I need to speak for this role?

You need to speak fluent German and have a good command of English.

What kind of benefits do you offer to employees?

We offer competitive salaries, special rates for employees and their friends at our hotels and restaurants, bonuses for employee referrals, meal provisions, and relocation assistance.

Is there a requirement for a work permit to apply for this job?

Yes, non-EU citizens must have a valid work permit for Germany to apply for this position.

Finance
Industry
5001-10,000
Employees
1931
Founded Year

Mission & Purpose

Since 1931, Capital Group, home of American Funds®, has been singularly focused on delivering superior results for long-term investors using high-conviction portfolios, rigorous research and individual accountability. As of December 31, 2021, Capital Group manages more than $2 trillion in equity and fixed income assets for millions of individual and institutional investors. Capital Group is a private firm that employs more than 8,000 associates and has offices in Europe, Asia, Australia and the Americas. For more than 90 years, our goal has remained the same: to improve people’s lives through successful investing. *** We’ve been made aware of an employment scam fraudulently using Capital Group’s name. Please note: Capital Group currently does not offer 100% remote work positions. On average, the interview process can take one to three months to go from resume submission to offer. Financial transactions are never part of the job onboarding process. For your own cyber safety and security, if you suspect fraud, please do not respond to or interact with messages claiming to be from Capital Group.

Benefits

  • Compensation

    In addition to offering a highly competitive base salary, we give two annual bonuses to our associates. The first bonus is based on performance and the second is based on company profitability. These two bonuses, your annual raise and our 15% retirement contribution add up to so much more than a simple paycheck. Year over year, you'll have the opportunity to see your salary not only grow, but grow exponentially.

  • Retirement

    Every year, we put the equivalent of 15% of your salary and bonuses into a retirement account for you. To be clear, that's not money you've chosen to deduct from your paycheck. That's in addition to your paycheck.

  • Life, accident and travel insurance

    We sponsor life insurance and offer additional life insurance, personal accident and business travel insurance as well.

  • Commuter savings

    We offer commuting and/or parking incentives to take public transportation, carpool, walk or cycle to work.