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Front Office - Night Team Member

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You need customer service experience, strong communication skills, multitasking ability, familiarity with software systems, and flexible availability including weekends and holidays.
  • You will provide exceptional customer service, handle check-ins and check-outs, manage guest requests, answer calls/emails, assist with billing, and collaborate with hotel departments for smooth operations.

Requirements

  • Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
  • Strong communication and interpersonal skills, with a friendly and welcoming personality
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with computer systems and software, including reservation and property management systems
  • Flexible availability, including weekends and holidays

Responsibilities

  • Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
  • Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
  • Answer phone calls and emails, take reservations, and manage guest information
  • Assist with administrative tasks such as billing, record-keeping, and report generation
  • Work closely with other hotel departments to ensure a smooth operation and guest experience

FAQs

What are the key responsibilities of the Front Office - Night Team Member?

The key responsibilities include providing exceptional customer service, handling guest requests and concerns, managing check-in and check-out processes, answering phone calls and emails, taking reservations, assisting with administrative tasks, and coordinating with other hotel departments.

Is previous experience required for this position?

Yes, previous experience in a customer-facing role, ideally in a hotel or hospitality environment, is preferred.

What skills are considered essential for this role?

Essential skills include strong communication and interpersonal abilities, multitasking capabilities, familiarity with computer systems and software (such as reservation and property management systems), and a friendly, welcoming personality.

What benefits do employees receive?

Employees receive benefits such as employee discounts on hotel rates, shopping discounts, eye care, free legal and money advice, counseling sessions, health benefits, a cycle to work scheme, wellbeing support, free meals on duty, and free parking.

What is the work schedule for this position?

The position requires flexible availability, including weekends and holidays, as it is a night team member role.

What is the location of the London Croydon Aerodrome Hotel?

The hotel is conveniently located just 12 miles from central London and is only 15 minutes by train from East Croydon Station.

What type of guests does the hotel cater to?

The hotel caters to both business travelers and families, with attractions like Chessington World of Adventures and Thorpe Park nearby, as well as easy access to London’s top attractions.

How can I apply for this position?

Interested candidates can apply by submitting their application through the hotel's career page or contacting the HR department directly for further information.

Is training provided to new employees?

Yes, new employees will receive training to familiarize them with the hotel’s operations and customer service standards.

Are there opportunities for career advancement within the company?

Yes, LGH Hotels Management offers opportunities for career advancement within its growing portfolio of 42 hotels throughout the UK.

A highly experienced management company with a growing collection of owned multi branded mid to upscale properties.

Travel & Leisure
Industry
1001-5000
Employees
2018
Founded Year

Mission & Purpose

LGH Hotels Management Ltd. specializes in managing and developing hotels across the UK, focusing on enhancing guest experiences and operational efficiency. Their ultimate mission is to deliver exceptional hospitality while maximizing value for stakeholders, including owners and investors. The company's purpose revolves around creating memorable stays for guests through high standards of service, innovative practices, and sustainable management, ultimately contributing to the growth and success of the hotel industry.