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Front Office Shiftleader / Schichtleiter an der Rezeption (w/m/d) - nhow Frankfurt

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NH Hotels

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You enjoy being a host, communicate positively, are organized and self-reliant, speak German and English well, and value teamwork and support.
  • You will manage check-ins and check-outs, deliver guest service, handle reservations, create reports, and train team members in service and quality standards.

Requirements

  • Du hast Spaß daran Gastgeber*in zu sein
  • Dir liegt freundliche und wertschätzende Kommunikation
  • Du überzeugst mit Organisation und selbständiger Arbeitsweise in deiner Schicht
  • Du sprichst gut Deutsch und Englisch
  • Teamwork und gegenseitige Unterstützung sind Dir wichtig

Responsibilities

  • Check-in und Check-out sowie die persönliche und telefonische Betreuung unserer Gäste
  • Umsetzung der Service- und Qualitätsstandards am Front Office
  • Annahme und Bearbeitung von Reservierungen
  • Erstellung von Statistiken, Reports und täglichen Kassenabschlüssen
  • Einarbeitung und Betreuung deiner Teammitglieder

FAQs

What are the working hours for the Front Office Shiftleader position?

The working hours are structured and family-friendly, available in full-time or part-time models.

What benefits are provided to employees?

Employees receive a fair contract-based salary, a retirement plan, discounted hotel rates, meal options, shopping discounts, a monthly benefits card, a bicycle leasing program, and team event participation.

Is previous experience required for this position?

While not explicitly stated, experience in hospitality or front office roles is generally valued and may enhance your application.

What languages do I need to speak for this role?

Proficiency in both German and English is required for effective communication with guests.

How does the company support employee development?

The company offers various training programs, both internally and externally, as well as development and exchange programs within Europe.

Will I receive any additional training?

Yes, a structured, individual onboarding process is provided through the Best Buddy & Training Program.

What are the primary responsibilities of the Front Office Shiftleader?

Responsibilities include check-in and check-out processes, guest assistance, ensuring service standards, handling reservations, and generating reports.

Is there a uniform provided for this position?

Yes, employees receive free uniforms, which also include cleaning services.

Are there any bonuses or incentives offered?

Yes, there is a bonus payment of €500 gross for referring new team members.

How does the company approach diversity and inclusion?

Minor Hotels Europe & Americas is committed to creating an inclusive and diverse work environment where all individuals are valued and supported.

Travel & Leisure
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

NH Hotels is a global hotel chain that operates a wide range of hotels, offering premium hospitality services across Europe, the Americas, and Africa. Known for their modern design, comfort, and attention to detail, NH Hotels provides guests with excellent accommodation, dining, and event facilities tailored to both business and leisure travellers. The company focuses on delivering exceptional experiences with a strong emphasis on customer satisfaction and sustainability. NH Hotels' ultimate mission is to become a leader in the global hospitality industry by offering high-quality, personalised service. Their purpose is to create memorable stays for guests while contributing to a more sustainable future in travel and hospitality.