FAQs
Is this position open to applicants outside of Australia?
No, this position is for Australian residents only or applicants who have the legal right to work in Australia, and visa sponsorship opportunities are not available.
What are the primary responsibilities of a Front Office Supervisor at Hilton Melbourne Little Queen Street?
The primary responsibilities include overseeing the daily operation of the Front Office Team, managing guest requests, inquiries, and complaints, maintaining exceptional service standards, maximizing sales revenues through up-selling, and assisting with the training and development of the team.
What qualifications are required for this role?
We are looking for excellent communication skills, a passion for delivering exceptional guest experiences, demonstrated problem-solving abilities, and a well-presented, organized, and calm personality.
What support will I receive in this role?
As a Front Office Supervisor, you will have the autonomy to lead your shift while still having the support of a senior leader when required.
Are there opportunities for professional development?
Yes, there are free access to growth and development opportunities from top-class providers, including Harvard University and LinkedIn Learning.
What benefits do Hilton employees receive?
Hilton Team Members receive worldwide travel discounts, access to growth and development programs, and a workplace culture that promotes personal wellbeing with free access to Employee Assistance Programs.
What is the work environment like at Hilton?
Hilton fosters a supportive workplace culture that prioritizes team member wellbeing and has been recognized as the #1 hospitality company in Australia by the Great Places to Work institute.
How does Hilton uphold its customer service standards?
Hilton upholds customer service standards by ensuring team members are well-prepared and informed to deliver exceptional guest experiences from check-in to check-out.
Is there assistance available for managing work-related stress?
Yes, Hilton provides Employee Assistance Programs to support mental and physical wellbeing, helping team members manage stress effectively.
Will I have the chance to lead and train others in this role?
Yes, part of your responsibilities will include assisting with training and development of the Front Office Team, allowing you to lead and mentor others.