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Front Office Supervisor

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Hilton

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

AI generated summary

  • You must have excellent communication skills, a passion for guest experiences, problem-solving abilities, and a calm, organized demeanor under pressure.
  • You will oversee daily Front Office operations, manage guest inquiries and complaints, ensure team preparedness, maximize sales through up-selling, and assist with training staff.

Requirements

  • Excellent communication skills both verbal and written in order to professionally communicate with guests and team members
  • A passion for delivering exceptional guest experiences
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organised and have a calm personality

Responsibilities

  • Assist the Front Office Manager to oversee the daily operation of the Front Office Team
  • Manage, effectively and efficiently, guest requests, inquiries, and complaints
  • Maintain exceptional standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
  • Maximise sales revenues through up-selling and marketing programs
  • Assist with training and development of the Front Office Team

FAQs

Is this position open to applicants outside of Australia?

No, this position is for Australian residents only or applicants who have the legal right to work in Australia, and visa sponsorship opportunities are not available.

What are the primary responsibilities of a Front Office Supervisor at Hilton Melbourne Little Queen Street?

The primary responsibilities include overseeing the daily operation of the Front Office Team, managing guest requests, inquiries, and complaints, maintaining exceptional service standards, maximizing sales revenues through up-selling, and assisting with the training and development of the team.

What qualifications are required for this role?

We are looking for excellent communication skills, a passion for delivering exceptional guest experiences, demonstrated problem-solving abilities, and a well-presented, organized, and calm personality.

What support will I receive in this role?

As a Front Office Supervisor, you will have the autonomy to lead your shift while still having the support of a senior leader when required.

Are there opportunities for professional development?

Yes, there are free access to growth and development opportunities from top-class providers, including Harvard University and LinkedIn Learning.

What benefits do Hilton employees receive?

Hilton Team Members receive worldwide travel discounts, access to growth and development programs, and a workplace culture that promotes personal wellbeing with free access to Employee Assistance Programs.

What is the work environment like at Hilton?

Hilton fosters a supportive workplace culture that prioritizes team member wellbeing and has been recognized as the #1 hospitality company in Australia by the Great Places to Work institute.

How does Hilton uphold its customer service standards?

Hilton upholds customer service standards by ensuring team members are well-prepared and informed to deliver exceptional guest experiences from check-in to check-out.

Is there assistance available for managing work-related stress?

Yes, Hilton provides Employee Assistance Programs to support mental and physical wellbeing, helping team members manage stress effectively.

Will I have the chance to lead and train others in this role?

Yes, part of your responsibilities will include assisting with training and development of the Front Office Team, allowing you to lead and mentor others.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay