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Front Office Supervisor

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Marriott International

15d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need a high school diploma or G.E.D., 1 year of related work experience, and 1 year of supervisory experience. No licenses or certifications are required.
  • You will manage guest check-ins, process payments, oversee reports, accommodate requests, train staff, maintain quality standards, and ensure a welcoming environment for all guests.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
  • License or Certification: None

Responsibilities

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Ensure adherence to quality standards.
  • Enter and locate information using computers/POS systems.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

Do we support remote work?

No, this position is not located remotely.

What is the work schedule for this position?

This is a full-time position.

What qualifications are required for this role?

A high school diploma or G.E.D. equivalent is required, along with at least 1 year of related work experience and 1 year of supervisory experience.

Are there any specific certifications needed for this job?

No specific license or certification is required for this position.

What are the primary responsibilities of a Front Office Supervisor?

The primary responsibilities include processing guest check-ins, setting up accounts, accommodating guest requests, assisting in employee management, and ensuring adherence to quality standards.

Is there an opportunity for growth within this role?

Yes, as a Front Office Supervisor at The Ritz-Carlton, there are opportunities for professional development and advancement within the organization.

How should I handle a guest complaint?

You should listen to the guest attentively, acknowledge their concerns, and work to resolve the issue promptly, contacting appropriate staff if necessary.

What is expected in terms of appearance and conduct for this role?

Employees are expected to maintain a clean and professional appearance and to adhere to company policies and procedures, demonstrating impeccable service standards.

Does Marriott International promote diversity in the workplace?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What is the significance of the "Gold Standards" at The Ritz-Carlton?

The "Gold Standards" are the foundation of The Ritz-Carlton, guiding the team to deliver exceptional service and create memorable experiences for guests.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.