Logo of Huzzle

Home

Matches

Explore

Manage

Front Office Supervisor – Digestive Specialists Clinic – Full-Time, Days

image

Texas Health Resources

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You must have a high school diploma, healthcare management experience, strong computer skills, customer service background, and knowledge of HIPAA and EMR systems.
  • You will supervise front office functions, ensure staff training, manage operations for patient satisfaction, handle complaints, maintain compliance, and coordinate scheduling.

Requirements

  • High School Diploma or Equivalent (required)
  • Associate's Degree Business or Healthcare related field (preferred)
  • 1 Year Medical Practice Management or relevant Clinic Leadership Experience (required)
  • Possesses a strong work ethic and a high level of professionalism.
  • Demonstrates good understanding of health insurance and medical costs, including coding.
  • Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
  • Demonstrated business and analytic/financial skills.
  • Strong communication and organizational skills
  • Proven experience in a customer service environment.
  • Strong people management and development skills.
  • Ability to shape communications to the needs of the audience.
  • Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention.
  • Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow.
  • Allscripts and EPIC Care Connect EMR experience a plus.

Responsibilities

  • Assists the Practice Manager by supervising and coordinating front office functions of the clinic. Effectively leads and develops a team of employees including training, development, and employee counseling.
  • Manages and or participates in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts.
  • Assists Practice Manager by ensuring front office staff are current in competencies, assessments, licensure, certifications and other annual training.
  • Monitors staff’s time and attendance consistent with THR policies.
  • Assists the Practice Manager to implement and manage performance goals and objectives as well as long-term planning.
  • Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.
  • Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.
  • Serves as the first point of contact for patient and external customer complaints for front office operational concerns and feedback. Responsible for investigating all complaints relating to front office practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed.
  • Acts as a liaison between the practice and Central Billing Office.
  • Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.
  • Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner.
  • Enforces and monitors corrective action plans.
  • Performs other duties as assigned.

FAQs

What are the work hours for the Front Office Supervisor position?

The work hours are full-time, 40 hours weekly, Monday through Friday, from 8:00am to 5:00pm.

Where is the Digestive Specialists Clinic located?

The clinic is located at 1325 Pennsylvania Avenue, Suite 890, Fort Worth, TX 76104.

What qualifications are required for the Front Office Supervisor role?

A High School Diploma or Equivalent is required, along with 1 year of Medical Practice Management or relevant Clinic Leadership Experience. An Associate's Degree in Business or a Healthcare related field is preferred.

Is experience with Electronic Medical Records (EMR) necessary?

Yes, familiarity with EMR functionality, document imaging, and workflow is required. Experience with Allscripts and EPIC Care Connect EMR is a plus.

What kind of work environment can I expect at the Digestive Specialists Clinic?

You can expect a fast-paced, high-volume work environment that emphasizes strong teamwork, collaboration, and compassion for patients.

What benefits are offered to Texas Health employees?

Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, and a Student Loan Repayment Program, among others.

What are some responsibilities of the Front Office Supervisor?

Responsibilities include supervising front office functions, managing front office operations, ensuring front office staff training, and addressing patient complaints related to front office operations.

Is knowledge of HIPAA important for this role?

Yes, knowledge of HIPAA and state and federal regulations governing confidentiality, release of information, and record retention is essential.

Does the Front Office Supervisor position involve patient interaction?

Yes, the Front Office Supervisor will serve as the first point of contact for patients regarding complaints and operational concerns.

Who can I contact if I have questions about the job?

You can email your questions to recruitment@texashealth.org.

Texas Health Resources

Come join us! We’re a Fortune ‘Best Place to Work’ in the DFW area improving the health of the communities we serve.

Science & Healthcare
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

At Texas Health Resources, our mission is to improve the health of the people in the communities we serve. We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 28,000 employees of wholly owned/operated facilities and consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here. Let us brag for a minute on just a few of our recent accomplishments. •Fortune’s 100 Best Companies to Work For® 2023 (Celebrating our 9th consecutive year! We’re one of only three health systems recognized.) •America's Greatest Workplaces for Diversity by Newsweek magazine 2023 (We’re one of only six healthcare employers in Texas to earn a spot on the list.) •20 Best Workplaces in Health Care by Great Place to Work® and Fortune 2022 (Our 8th consecutive year and 7th year as #1.) •Companies That Care® by PEOPLE magazine and Great Place to Work® 2022 •America’s Most Innovative Companies by Fortune magazine and Statista Inc 2023 •Becker's Healthcare 150 top places to work in healthcare 2023 We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.