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Front Office Supervisor (m/f/d) - The Ritz-Carlton, Berlin

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Marriott International

10d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You need a high school diploma or GED, at least 1 year of related work experience, and no supervisory experience or certification required.
  • You will assist with guest check-ins, handle payments, address guest issues, coordinate with departments, track room readiness, and maintain logs while ensuring service excellence and team support.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Assist staff with expediting problem payments (e.g., problems processing credit card).
  • Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests’ service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested.

FAQs

Do we support remote work?

No, this position is not remote and requires on-site presence at The Ritz-Carlton, Berlin.

Do we support health insurance?

Yes, we offer health insurance benefits to our employees.

Is previous supervisory experience required for this role?

No, supervisory experience is not required for this position.

What is the minimum educational requirement for the Front Office Supervisor position?

The minimum educational requirement is a high school diploma or G.E.D. equivalent.

How many years of related work experience are preferred for applicants?

At least 1 year of related work experience is preferred.

What should I expect regarding the training provided for this role?

The position involves assisting management in training and coaching employees, ensuring you will also receive the necessary training for your role.

Are there any specific language requirements for this job?

Yes, candidates should be able to speak using clear and professional language.

Will I be expected to handle guest concerns and requests?

Yes, addressing guests’ service needs and resolving issues is a key responsibility of this position.

What type of skills are emphasized in this role?

Strong communication, problem-solving, and customer service skills are emphasized for effectively managing guest interactions.

Does the job involve physical activity?

Yes, the role requires standing, sitting, or walking for extended periods, as well as moving objects weighing less than or equal to 10 pounds.

Is it mandatory to follow The Ritz-Carlton’s Gold Standards?

Yes, upholding the Gold Standards of The Ritz-Carlton is essential to ensure exceptional guest experiences.

Are there opportunities for career advancement within the company?

Yes, as part of Marriott International, there are various opportunities for career advancement within the organization.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.