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Front Office Supervisor (m/w/d) - The Ritz-Carlton, Berlin

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You need a completed hotel vocational training, extensive Front Office experience in upscale hotels, excellent German and English skills, Opera knowledge, and strong guest relations qualities.
  • You will lead shifts, manage check-ins/check-outs, assist guests, address VIP needs, handle complaints, train staff, and ensure smooth interdepartmental communication and service operations.

Requirements

  • * Abgeschlossene Berufsausbildung in der Hotellerie
  • * Fundierte Berufserfahrung im Bereich Front Office in der gehobenen Hotellerie
  • * Exzellente Deutsch- und Englischkenntnisse
  • * Fundierte Computerkenntnisse und Erfahrunng mit dem Programm Opera
  • * Sicheres und professionelles Auftreten sowie eine schnelle Auffassungsgabe
  • * Freude am täglichen Gästekontakt sowie Leidenschaft für die Hotellerie
  • * Gastgeberqualitäten mit einer kontinuierlich positiven Ausstrahlung
  • * Teamfähigkeit, Hands-On-Mentalität sowie Motivation, Ihre Begeisterung und Ihr Wissen zu teilen

Responsibilities

  • Verantwortungsvolles und eigenständiges Führen einer Schicht
  • Durchführung von Check-in's und Check-out's sowie der Gästeabrechnungen
  • Persönliche Betreuung der Gäste bei allen Fragen und Anliegen, insbesondere bei VIP-Gästen
  • Kreieren von persönlichen, unvergesslichen und einzigartigen Gästemomenten
  • Vollständige Verantwortungsübernahme für alle größeren An- und Abreisen sowie von VIP- und Stammgästen
  • Entgegennehmen von besonderen Gästewünschen und umfangreichen Reservierungen
  • Kontrolle aller Reservierungen, Zimmerraten, Sonderwünschen und Zahlungsarten
  • Durchführung von Credit Checks sowie die Überprüfung von Spätabreisen und Kassenabrechnungen
  • Entgegennahme sowie Lösung von Gästereklamationen und -herausforderungen; Professionelles Beschwerdemanagement
  • Einarbeitung, Führung und Trainieren der Mitarbeiter am Front Office
  • Reibungslose Kommunikation mit allen Abteilungen des Hauses
  • Koordination und Sicherstellung eines stets reibungslosen Serviceablaufes

FAQs

What is the job title for this position?

The job title for this position is Front Office Supervisor (m/w/d) at The Ritz-Carlton, Berlin.

Where is The Ritz-Carlton, Berlin located?

The Ritz-Carlton, Berlin is located at Potsdamer Platz 3, Berlin, Germany, 10785.

What are the primary responsibilities of the Front Office Supervisor?

The primary responsibilities include leading shifts, conducting check-ins and check-outs, providing personal guest care, managing VIP arrivals, and overseeing team training and communication with all hotel departments.

What qualifications are required for this position?

Candidates should have a completed vocational training in hospitality, substantial experience in front office operations in upscale hotels, excellent German and English skills, and proficiency with computer systems, particularly Opera.

What type of work schedule is offered for this position?

The position is full-time.

Is this position a management or non-management role?

This position is classified as a non-management role.

Are there opportunities for professional development?

Yes, employees can take advantage of internal and global development opportunities, as well as training and continuing education financing.

What kind of contract will be offered upon successful completion of the probationary period?

An unlimited employment contract will be offered after the successful completion of the probationary period.

What benefits are provided to employees?

Benefits include flexible working hours, additional vacation days or training bonuses, participation in asset-building benefits, team events, subsidized public transport tickets, and free meals in the employee restaurant.

Does The Ritz-Carlton provide uniforms for employees?

Yes, employees will receive a free uniform as well as cleaning services for the uniform and business attire.

What is the company culture at The Ritz-Carlton, Berlin?

The company culture emphasizes providing extraordinary guest experiences, teamwork, and maintaining a positive, inclusive work environment.

How can candidates apply for this job?

Interested candidates can apply directly at The Ritz-Carlton, Berlin to take on this challenging opportunity.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.