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Front Office Team Member - Full Time

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ecocareers

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be eligible to work in the UK, fluent in English, and have a positive problem-solving approach. Experience with Opera Cloud is a plus. Strong customer service and multitasking skills are essential.
  • You will welcome guests, multitask between front desk and food service, build relationships, anticipate needs, create memorable moments, and assist with guest inquiries and bar support as needed.

Requirements

  • - You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
  • - In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.
  • - Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
  • - Prior experience working with Opera Cloud or a related system is preferable but not mandatory.
  • - Fluency in English.
  • - Customer Service.
  • - Positive problem solving approach.
  • - Time-Keeping.
  • - Organised.
  • - Multi-tasking.
  • - Able to work under pressure.

Responsibilities

  • As our next Receptionist, you
  • Are the face of IBIS Budget London Whitechapel, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
  • Multitasking and helping the night shifts as well as the food & beverage team.
  • Being present and visible in the lobby and contributes to guests' sense of well being and loyalty, by establishing a warm and personalized relationship.
  • You are responsible for an incredible hello and goodbye for our guests to make them feel welcome!
  • Gives priority to guest relations, while taking care to respect administrative procedures that need to be followed.
  • Look to create sparkles (memorable moments) for our guests.
  • Anticipates guests' needs and takes them into consideration.
  • Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
  • Is ready to jump across to the bar if required and assist our Food and Beverage team to ensure guests.

FAQs

What are the working hours for the Front Office Team Member position?

The position is for full-time, but specific working hours may vary based on the shifts assigned, including night shifts.

Is there any training provided for new employees?

Yes, you will be trained in all front of house related functions and the safety of the property and people.

What qualifications do I need to apply for this position?

You need to be fluent in English, and prior experience with Opera Cloud or a related system is preferable but not mandatory.

What is the salary for this position?

The salary for the Front Office Team Member position is £13.16 per hour.

Is it necessary to have experience in customer service?

While experience in customer service is preferred, a positive problem-solving approach and good communication skills are essential.

Do employees receive any benefits?

Yes, employees receive benefits including free night stays in UK hotels, discounts at Accor Restaurants, access to a talent gym, complimentary meals on duty, and discounted hotel rates worldwide.

Are there any diversity and inclusion initiatives at IBIS Budget London Whitechapel?

Yes, we are committed to creating an inclusive environment and attracting diverse talent where everyone feels they belong.

Do I need to have a work visa to apply for this position?

Yes, you must be eligible to live and work in the UK and be in possession of a current work visa.

How is personal data handled during the application process?

Personal data submitted during the application process will be processed in compliance with data protection legislation, and candidates have rights regarding their information which are outlined in our Employee Privacy Policy.

Can I expect opportunities for career growth within the company?

Yes, there are numerous opportunities for personal and professional growth within the Accor network across 5000 hotels in over 100 countries.

ecocareers

Human Resources
Industry
1-10
Employees

Mission & Purpose

Ecocareers provides a specialized job search for careers that make a difference. Launched in 2023, the site has already helped hundreds of thousands of job seekers find work in the sustainability sector. It's trusted by leading organizations pioneering sustainability, such as Springer Nature Group, Resource Environmental Solutions LLC, The Nature Conservancy, and the IPCC (The Intergovernmental Panel on Climate Change).