FAQs
What is the hourly pay for the Front Office VIP Coordinator position?
The hourly pay for the Front Office VIP Coordinator position is $33.44.
What are the main responsibilities of the Front Office VIP Coordinator?
The main responsibilities include assisting with vacation planning for special attention guests, providing personalized guest service, serving as a liaison between guests and various departments, responding to guest inquiries, maintaining confidentiality, and transporting VIP guests.
What qualifications are required for this position?
Required qualifications include resort hotel operations experience, a valid Hawaii State driver's license, strong computer skills, exceptional guest service skills, and the ability to work in a fast-paced environment.
Is prior experience in a luxury hotel required?
While it is not a requirement, previous work experience in a luxury hotel or front desk environment is preferred for this position.
What is the expected schedule for this role?
Full availability is required seven days a week, including early mornings, late nights, weekends, and holidays.
Are any specific computer skills necessary for this position?
Yes, strong computer skills are a must, including proficiency with Microsoft Office products such as Excel, Word, and PowerPoint.
Will there be training provided after onboarding?
Yes, you will need to successfully complete and pass all job-related training after onboarding.
What type of environment does this position operate in?
The position operates in a fast-paced environment, interacting with high-profile guests and requiring strong decision-making skills.
How important is guest service recovery experience for this role?
Exceptional guest service skills, including guest service recovery, are essential for successfully fulfilling the responsibilities of this position.
Is the ability to handle complex guest concerns important for this role?
Yes, you must demonstrate the ability to remain professional and helpful when handling complex guest concerns.