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Front Store Manager

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  • Job
    Senior (5-8 years)
  • Toronto, +5

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?


The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.



  • Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability

  • Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom

  • Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity

  • Ensures staffing levels are adequate to effectively operate the business


  • Complies with Human Resources Standards

  • Hires and/or supports hiring for all departments, excluding Pharmacy

  • Maintains wage administration within SLPH guidelines

  • Conducts probationary reviews for new hires and annual staff performance reviews

  • Manages staff performance through ongoing coaching, action planning, and follow-up

  • Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values


  • Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report

  • Meets period, quarterly and annual targets

  • Sets individual goals for departments to motivate employees and ensures goals are met

  • Develops and executes strategies to improve business efficiency at the store


  • Planning, Judgement and Decision Making

  • Planning and preparation for Inventory Management

  • Use judgment and decision making skills to control expenses

  • Provides effective leadership and ongoing mentorship and ensures development of all staff

  • Efficient time management skills

  • Able to prioritize activities quickly in response to changing initiatives

  • Effective organization and planning skills


  • Previous retail management experience for a minimum of 5 years

  • Demonstrated ability to drive the business, lead by example and support corporate programs

  • Works effectively with management team

  • Superior interpersonal, coaching and communication skills

  • Strong business and financial acumen

  • Strong relationship builder with key internal and external agencies



Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :

$66,000.00 - $91,000.00 / 66.000,00$ - 91.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

Helping millions of Canadians Live Life Well.

Science & Healthcare

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.