FAQs
What is the primary role of a Front Store Supervisor at Shoppers Drug Mart?
The primary role of a Front Store Supervisor is to manage customer service functions, including overseeing cash registers, cashiers, and merchandising while ensuring that the customer remains at the center of all operations.
What are the key responsibilities related to human resources for this position?
Key responsibilities include ensuring that cashier and merchandising staff comply with store policies and operating procedures, training staff in their job functions, and providing ongoing guidance and instruction.
How does the Front Store Supervisor contribute to loss prevention?
The Front Store Supervisor ensures that all loss prevention standards are implemented, manages daily cash office inventory, cashier tracking, tracking sheets, and PC Optimum procedures.
What should a Front Store Supervisor do to ensure excellent customer service?
They should ensure that store employees present a proper image according to the Uniform Policy, answer product location inquiries, resolve customer issues following established guidelines, and promote the CSI Survey.
What merchandising duties does a Front Store Supervisor have?
The merchandising duties include ensuring that shelves are clean and organized with proper rotation and setting up or taking down product displays as directed by the AFSM/FSM.
Are there any general responsibilities that the Front Store Supervisor must fulfill?
Yes, general responsibilities include maintaining housekeeping standards and store image, complying with Health and Safety requirements, performing clerical and banking duties when necessary, and executing loss prevention policies and procedures.
What qualifications are necessary for this position?
Necessary qualifications include planning, judgment and decision-making skills, independent thinking related to store organization, and strong problem-solving abilities to ensure customer satisfaction.
Is experience with computers required for this role?
Yes, being computer literate is one of the experience requirements for the Front Store Supervisor position.
What benefits does working in a Shoppers Drug Mart store offer?
Employees benefit from a purchase discount program, flexible and varied schedules, competitive pay, and access to online learning through the Academy.
How does Shoppers Drug Mart ensure diversity and inclusion in its hiring practices?
Shoppers Drug Mart recognizes Canada's diversity as an opportunity to better serve its communities and strives to reflect that diversity in the products they sell, the people they hire, and the culture created within their stores.
What should applicants do if they require accommodation during the application process?
Applicants who require accommodation due to disabilities are encouraged to request it during the application process.