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Front Store Supervisor

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Shoppers Drug Mart

Aug 13, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Saskatoon
  • Quick Apply

AI generated summary

  • You must ensure compliance with policies, train staff, manage cash, resolve customer issues, maintain store image, and possess strong organization, problem-solving, and computer skills.
  • You will train staff, ensure compliance with policies, resolve customer issues, maintain store image, manage inventory, and promote loss prevention standards while performing cashier duties as needed.

Requirements

  • - Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • - Trains cashiers/merchandisers in job functions
  • - Provides on-going guidance and instruction
  • - Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • - Ensures store employees present proper image to the public in accordance with Uniform Policy
  • - Answers inquiries regarding location of product, rainchecks, etc.
  • - Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • - Promotes the CSI Survey
  • - Ensures shelves are clean and organized with proper rotation
  • - Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • - Ensures standards of housekeeping and store image are maintained
  • - Complies with all Health and Safety requirements
  • - May be asked to perform clerical and banking duties
  • - Complies with all store policies and procedures
  • - Complies with loss prevention policies and procedures and ensures they are executed in the store
  • - Perform other duties as required including Cashier duties when necessary
  • - Planning, Judgement and Decision Making
  • - Independent thinking as it relates to organizing store
  • - Problem solving is essential to ensure customer satisfaction
  • - Computer literate
  • - Organized
  • - Efficient time management skills
  • - Knowledge of products and supplies

Responsibilities

  • Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • Trains cashiers/merchandisers in job functions
  • Provides on-going guidance and instruction
  • Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • Ensures store employees present proper image to the public in accordance with Uniform Policy
  • Answers inquiries regarding location of product, rainchecks, etc.
  • Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • Promotes the CSI Survey
  • Ensures shelves are clean and organized with proper rotation
  • Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • Ensures standards of housekeeping and store image are maintained
  • Complies with all Health and Safety requirements
  • May be asked to perform clerical and banking duties
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the store
  • Perform other duties as required including Cashier duties when necessary

FAQs

What is the primary focus of the Front Store Supervisor role?

The primary focus of the Front Store Supervisor role is to manage customer service functions, including cash operations, cashier oversight, and merchandising, while keeping the customer at the center of all activities.

What are the key responsibilities of a Front Store Supervisor?

Key responsibilities include managing human resources, ensuring loss prevention standards, delivering exceptional customer service, overseeing merchandising, and maintaining general store standards.

What qualifications are required for this position?

Qualifications include planning, judgment, decision-making skills, independent thinking for organizing the store, and strong problem-solving abilities to ensure customer satisfaction.

What kind of experience is preferred for applicants?

Preferred experience includes being computer literate, organized, possessing efficient time management skills, and having knowledge of products and supplies relevant to the store.

Is there any training provided for new cashiers and merchandisers?

Yes, the Front Store Supervisor is responsible for training cashiers and merchandisers in their job functions and providing ongoing guidance and instruction.

What is the work environment like at Shoppers Drug Mart?

The work environment at Shoppers Drug Mart is supportive, allowing employees to work under a locally owned and operated business while benefiting from the resources of a national brand.

Are there opportunities for career growth within this position?

Yes, working as a Front Store Supervisor can provide opportunities for career growth and development within the organization, utilizing online learning through Academy and other resources.

Is accommodation available for applicants with disabilities?

Yes, accommodation is available upon request for applicants and colleagues with disabilities in accordance with the company's commitment to diversity and inclusion.

What benefits are available to employees?

Employees enjoy benefits such as a purchase discount program, flexible and varied schedules, competitive pay, and professional development opportunities.

What is the importance of loss prevention in this role?

Loss prevention is critical as it ensures all standards are implemented to minimize losses, manages cash office inventory, and follows established procedures to secure the store's assets.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.