FAQs
What is the primary responsibility of the Front Store Supervisor?
The primary responsibility of the Front Store Supervisor is to manage customer service functions, including overseeing cash operations, cashiers, and merchandising to ensure that the customer remains at the center of all activities.
What are the key duties related to human resources for this role?
The key duties related to human resources include ensuring cashier and merchandising staff comply with store policies, training cashiers and merchandisers in their job functions, and providing ongoing guidance and instruction.
How does the Front Store Supervisor contribute to loss prevention?
The Supervisor contributes to loss prevention by implementing all loss prevention standards, managing daily cash office inventory, and overseeing cashier tracking and related procedures.
What customer service responsibilities does the Front Store Supervisor have?
The Supervisor is responsible for ensuring employees present a proper image, answering product location inquiries, resolving customer issues according to established guidelines, and promoting the CSI Survey.
What merchandising tasks are expected from the Front Store Supervisor?
The Supervisor is expected to ensure that shelves are clean and organized, there is proper product rotation, and that product displays are set up and taken down as directed by the Assistant Front Store Manager (AFSM) or Front Store Manager (FSM).
What general responsibilities are included in the Front Store Supervisor's role?
General responsibilities include maintaining housekeeping and store image standards, complying with Health and Safety requirements, performing clerical and banking duties as required, and executing loss prevention policies and procedures.
What qualifications are necessary for the Front Store Supervisor position?
Necessary qualifications include skills in planning, judgment and decision making, independent thinking for organizing the store, and problem-solving abilities essential for customer satisfaction.
What experience is required for this position?
Candidates should be computer literate, organized, have efficient time management skills, and possess knowledge of products and supplies relevant to the store's operations.
Will the Front Store Supervisor be required to perform cashier duties?
Yes, the Front Store Supervisor may be asked to perform cashier duties when necessary.
How does the Front Store Supervisor ensure compliance with health and safety regulations?
The Front Store Supervisor ensures compliance with health and safety regulations by adhering to all required standards and protocols and overseeing staff adherence to these guidelines.