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Front Store Supervisor - Evenings and Weekends

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Shoppers Drug Mart

Aug 9

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Calgary
  • Quick Apply

AI generated summary

  • You must ensure staff compliance, train and guide employees, resolve customer issues, manage inventory, uphold store standards, and possess strong problem-solving and organizational skills.
  • You will train staff, ensure compliance with policies, manage loss prevention, resolve customer issues, maintain store image, oversee housekeeping, and perform cashier duties as needed.

Requirements

  • - Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • - Trains cashiers/merchandisers in job functions
  • - Provides on-going guidance and instruction
  • - Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • - Ensures store employees present proper image to the public in accordance with Uniform Policy
  • - Answers inquiries regarding location of product, rainchecks, etc.
  • - Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • - Promotes the CSI Survey
  • - Ensures shelves are clean and organized with proper rotation
  • - Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • - Ensures standards of housekeeping and store image are maintained
  • - Complies with all Health and Safety requirements
  • - May be asked to perform clerical and banking duties
  • - Complies with all store policies and procedures
  • - Complies with loss prevention policies and procedures and ensures they are executed in the store
  • - Perform other duties as required including Cashier duties when necessary
  • - Planning, Judgement and Decision Making
  • - Independent thinking as it relates to organizing store
  • - Problem solving is essential to ensure customer satisfaction
  • - Computer literate
  • - Organized
  • - Efficient time management skills
  • - Knowledge of products and supplies

Responsibilities

  • - Ensures cashier/merchandising staff comply with all store policies and operating procedures
  • - Trains cashiers/merchandisers in job functions
  • - Provides on-going guidance and instruction
  • - Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • - Ensures store employees present proper image to the public in accordance with Uniform Policy
  • - Answers inquiries regarding location of product, rainchecks, etc.
  • - Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
  • - Promotes the CSI Survey
  • - Ensures shelves are clean and organized with proper rotation
  • - Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • - Ensures standards of housekeeping and store image are maintained
  • - Complies with all Health and Safety requirements
  • - May be asked to perform clerical and banking duties
  • - Complies with all store policies and procedures
  • - Complies with loss prevention policies and procedures and ensures they are executed in the store
  • - Perform other duties as required including Cashier duties when necessary

FAQs

What are the primary responsibilities of a Front Store Supervisor?

The primary responsibilities include managing customer service functions, ensuring compliance with store policies by cashier and merchandising staff, training team members, overseeing loss prevention standards, resolving customer issues, and maintaining store merchandising and housekeeping standards.

What qualifications do I need to apply for this position?

Applicants should have strong planning, judgment, and decision-making skills, independent thinking related to organizing the store, and problem-solving abilities essential for ensuring customer satisfaction.

What experience is preferred for this role?

A successful candidate should be computer literate, organized, possess efficient time management skills, and have knowledge of products and supplies.

What is the work schedule for this position?

The Front Store Supervisor position requires evening and weekend availability.

Are there opportunities for ongoing training and development in this role?

Yes, there are opportunities for online learning through the Academy as well as ongoing guidance and training provided for cashiers and merchandising staff.

Is there a uniform policy for store employees?

Yes, store employees are expected to present a proper image to the public in accordance with the Uniform Policy.

How does this role contribute to customer service?

The Front Store Supervisor ensures that staff resolves customer inquiries and issues according to established guidelines, promotes customer satisfaction, and maintains high standards of customer service.

What are the loss prevention responsibilities associated with this job?

Responsibilities include implementing loss prevention standards, managing daily cash office inventory and cashier tracking, and ensuring compliance with loss prevention policies and procedures.

Is there a discount program available for employees?

Yes, employees benefit from a purchase discount program as part of their employment.

Can accommodations be made for applicants with disabilities?

Yes, accommodations are available upon request for applicants and colleagues with disabilities.

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Shoppers Drug Mart

Helping millions of Canadians Live Life Well.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,300 Shoppers Drug Mart/Pharmaprix stores across Canada.