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FT Sales Ambassador

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Ralph Lauren

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Deer Park

AI generated summary

  • You should have sales experience, strong communication skills, physical stamina to lift 30 lbs, be flexible with hours, and preferably have experience with digital selling tools.
  • You will deliver exceptional service, drive sales, coach teammates, manage customer relationships, maintain visual standards, and support team initiatives while fostering a positive work environment.

Requirements

  • 1. Sales experience in a complex, high-volume or high-profile specialty environment preferred
  • 2. Ability to effectively communicate with customers and store personnel.
  • 3. Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals,
  • 4. Ability to Lift/climb up to 30 lbs. and climb moderately.
  • 5. Ability to operate the register, stand, move and walk for multiple hours.
  • 6. Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
  • 7. Ability to build and maintain positive working relationships with customers, management, and co-workers.
  • 8. Experience selling to customers using digital tools preferred

Responsibilities

  • Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
  • Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach and leveraging digital tools to enhance clienteling.
  • Drive sales achievement by supporting team in achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brands policies and procedures.
  • Provide guidance and help coach Brand Ambassadors to deliver customer centric behaviors and relationship building skills to contribute to overall team success.
  • Develops genuine connections with customers while advising customers while aligning product recommendations that align with their preferences.
  • Understand sales goals and objectives and consistently meets or exceeds individual Key Performance Indicators (SPH, data capture, etc) and utilizes key tools and resources to effectively drive performance.
  • Understand how to adapt and showcase product differently based on if a customer is remote or in-person, showing flexibility based on customer needs.
  • Customer Relationship Management (CRM): Utilizing tools like Polo connect to capture meaningful customer data to support clienteling and additional business initiatives.
  • Participates in store and company initiatives and community outreach.
  • Effectively balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
  • Provides necessary feedback to Management on category opportunities or needs.
  • Maintains store visual standards and uses visual techniques and company guidelines to maintain.
  • Supports a professional and positive work environment, champions company core values and upholds company policies, collaborates with colleagues, and contributes to a cohesive and inclusive team environment.
  • Supports and participates in team training and company initiatives to execute business results.
  • Supports the store and team in finding top talent by engaging in networking and sourcing talent.

FAQs

What is the pay range for the FT Sales Ambassador position?

The pay range for the FT Sales Ambassador position is $16.50 - $22.05 per hour, with actual pay depending on experience and geographic location.

What are the primary responsibilities of a Sales Ambassador at Ralph Lauren?

The primary responsibilities include delivering exceptional customer service, driving sales achievement, providing guidance to Brand Ambassadors, developing genuine connections with customers, and maintaining store visual standards.

What type of experience is preferred for this role?

Sales experience in a complex, high-volume or high-profile specialty environment is preferred.

Is a flexible work schedule required for this position?

Yes, the role requires a flexible schedule to meet the needs of the business, which may include working days, evenings, and weekends.

Are there opportunities for career advancement with this position?

Yes, Sales Ambassadors are considered leaders within the store and are seen as a potential entry point for future Management roles within Ralph Lauren.

What communication skills are necessary for this job?

The ability to effectively communicate with customers and store personnel is essential for success in this role.

Are digital tools used in the sales process?

Yes, experience selling to customers using digital tools is preferred, and Sales Ambassadors are expected to leverage these tools for clienteling and productivity.

What is the work environment like at Ralph Lauren?

The work environment is professional and positive, with an emphasis on collaboration and creating a cohesive and inclusive team atmosphere.

Is experience in customer relationship management (CRM) important for this position?

Yes, utilizing tools like Polo Connect to capture meaningful customer data for clienteling is an important aspect of the role.

What physical abilities are required for the FT Sales Ambassador role?

The ability to maneuver around the sales floor, lift/climb up to 30 lbs., and stand, move, and walk for multiple hours is required.

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Ralph Lauren

“Be anything you want to be. And be many things.” – Ralph Lauren

Fashion & Arts
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Ralph Lauren is a globally renowned fashion brand that epitomises timeless elegance and iconic style. With a rich heritage spanning several decades, Ralph Lauren has become synonymous with luxury and sophistication. The brand offers a wide range of products, including clothing, accessories, fragrances, and home furnishings, all reflecting impeccable craftsmanship and attention to detail. Known for its classic designs and impeccable quality, Ralph Lauren has established itself as a symbol of refined taste and effortless sophistication. With a commitment to delivering exceptional products and exceptional customer experiences, Ralph Lauren continues to inspire and captivate fashion enthusiasts around the world.