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Fulfillment Analyst

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Manila
  • Quick Apply

AI generated summary

  • You must excel in collaboration, CRM tools, Microsoft apps, and communication. Show problem-solving skills, client focus, and attention to detail. Work independently and meet deadlines under pressure.
  • You will manage user access, update commodities, handle subscriptions, process renewals, and assist with third-party requests for seamless service delivery.

Requirements

  • Work in a collaborative environment.
  • Basic to intermediate usage for CRM tools like Salesforce.
  • Skilled in working with various Microsoft applications (Word, Excel, Powerpoint, etc).
  • May train new team members and provide input to employee performance evaluations.
  • Excellent written and verbal communication skills both spoken and written.
  • Explains complex information to others in straightforward situations.
  • Ability to identify new initiatives to help improve efficiency.
  • Basic presentation skills.
  • Can work well with various personalities.
  • Ability to coordinate with teams across various locations.
  • Ability to maintain focus and attention to detail in working on repetitive tasks.
  • Problem-solving skills.
  • Works with a moderate level of guidance.
  • Strong client-focused approach to work.
  • Ability to work independently.
  • Meet deadlines while working under pressure.
  • Experience in working directly with clients in a support capacity.
  • Strong work ethic and positive attitude, even in routine responsibilities.
  • Willingness to adjust/rotate schedule when needed.

Responsibilities

  • Add/remove/swapping of users
  • Add/remove of commodities
  • Change user entitlement access
  • Suspend/Reinstate subscriptions
  • Cancellation/Extension of race period
  • Assisting in 3rd party access requests
  • Processing seamless renewals

FAQs

What are the main responsibilities of a Fulfillment Analyst?

The main responsibilities include adding/removing/swap of users, managing commodities, changing user entitlement access, suspending/reinstating subscriptions, cancelling/extending race periods, assisting with 3rd party access requests, and processing seamless renewals.

What tools should I be familiar with for this role?

You should have basic to intermediate usage skills in CRM tools like Salesforce and be skilled in working with various Microsoft applications such as Word, Excel, and PowerPoint.

What skills are essential for the Fulfillment Analyst position?

Essential skills include excellent written and verbal communication, ability to explain complex information clearly, proficiency in teamwork, problem-solving abilities, and attention to detail, along with basic presentation skills.

Is prior experience with clients required for this role?

Yes, experience in working directly with clients in a support capacity is required.

Can this position involve training new team members?

Yes, the Fulfillment Analyst may be tasked with training new team members and providing input for performance evaluations.

How important is teamwork in this role?

Teamwork is essential, as the Fulfillment Analyst must work in a collaborative environment and coordinate with teams across various locations.

What is the expected approach toward tasks in this role?

A strong client-focused approach is crucial, along with the ability to maintain focus and attention to detail while working on repetitive tasks.

Are there opportunities for process improvements?

Yes, the role requires the ability to identify new initiatives to help improve efficiency.

What is the work environment like for a Fulfillment Analyst?

The work environment requires maintaining a strong work ethic and positive attitude even while handling routine responsibilities.

What career advancement opportunities are available?

Opportunities for career advancement may exist as you demonstrate proficiency and develop skills within the role, potentially leading to more senior positions within the organization.

What is LexisNexis's approach to diversity and inclusion?

LexisNexis is committed to being an equal opportunity employer, treating all qualified applicants without discrimination based on various protected characteristics.

Is flexibility in scheduling required for this position?

Yes, there is a willingness to adjust or rotate the schedule when needed for this role.

A global provider of information-based analytics for professional and business customers across industries.

Technology
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Employees
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Founded Year

Mission & Purpose

RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions. Please note that RELX does not contact people through social media and offer them jobs or contracts. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx