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Fulfilment Operations Manager

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IKEA

5d ago

  • Job
    Full-time
    Senior Level
  • Logistics
    Business, Operations & Strategy
  • Melbourne
  • 8d left

AI generated summary

  • You need to understand customer fulfilment, lead diverse teams, know supply chain procedures, plan resources, and effectively communicate while embodying IKEA's values.
  • You will improve processes, collaborate between store and warehouse, ensure compliance, coach the team, manage performance, and optimize resources for efficient fulfilment operations.

Requirements

  • A Sound understanding of Customer Fulfilment performance monitoring and influencing factors.
  • Proficiency in working methods that ensure operational excellence in Fulfilment Operations, collaborating effectively with stakeholders.
  • Previous experience demonstrating strong leadership skills and the initiative to coach diverse teams.
  • An Extensive understanding of end-to-end supply chains alongside supply chain methods, policies, and requirements.
  • Thorough understanding of all relevant standard operating procedures for Customer Fulfilment, prioritising the safety of co-workers and customers.
  • Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
  • The passion to lead with integrity and authenticity, championing IKEA’s values and encouraging your team to embody these principles in their daily work.
  • The ability to coordinate, liaise and communicate with stakeholders effectively while driving the end-to-end functions within fulfilment operations.

Responsibilities

  • Implementing improvements, new processes, technologies, and ways of working to enhance the customer and co-worker experience.
  • Sharing time between both the main store and the external warehouse to maintain a collaborative working relationship between the two locations.
  • Fostering close cooperation and strong communication with the Fulfilment Integration team and key stakeholders such as Unit management, support functions, and External Transport/Service Providers to maximise goods availability and customer order fulfilment efficiency.
  • Ensuring compliance with IKEA code of conduct, Standard Operating Procedures, internal regulations, and local legislation related to health, safety & security within the Fulfilment Operations team.
  • Lead, coach, and developing a high-performing Fulfilment Operations team, cultivating communication, flexibility, and inclusivity.
  • Placing a strong emphasis on nurturing co-worker well-being and managing co-worker performance, competence development and succession planning.
  • Demonstrate a commitment to cost-consciousness, effectively managing resources and operational expenses to maximise efficiency and drive profitability in fulfilment operations.

FAQs

Is this position permanent or temporary?

This position is permanent and full-time, requiring 76 hours per fortnight.

What are the application deadlines for this job?

Applications close on Monday, 17 February 2025.

Is relocation assistance provided for this role?

Yes, domestic relocation is supported for this position.

What are the working hour requirements for this role?

The role requires availability to work a rotating roster with early morning, day, and evening shifts, as well as alternating weekend shifts.

What is required as part of the recruitment process?

A pre-employment check is required for final candidates as part of the recruitment process.

What are the main responsibilities of the Fulfilment Operations Manager?

Responsibilities include implementing improvements in processes, fostering collaboration between the main store and external warehouse, ensuring compliance with safety regulations, leading a high-performing team, and managing resources effectively.

What skills and experience are needed for this position?

Candidates should have a sound understanding of customer fulfilment performance, strong leadership skills, extensive knowledge of end-to-end supply chains, and the ability to effectively communicate with stakeholders.

Does IKEA prioritize co-worker well-being in this role?

Yes, there is a strong emphasis on nurturing co-worker well-being and managing performance and development within the Fulfilment Operations team.

What values does IKEA expect candidates to embody in their work?

IKEA expects candidates to lead with integrity and authenticity while championing its values and encouraging their teams to do the same.

How does the Fulfilment Operations Manager contribute to operational efficiency?

The Fulfilment Operations Manager is responsible for managing resources and operational expenses effectively to maximize efficiency and drive profitability in fulfilment operations.

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.