FAQs
What is the role of the Assistant Manager at Skechers in Heartland Town Center, Mississauga?
The Assistant Manager plays a crucial role in creating a memorable customer experience, supporting day-to-day store operations, developing store employees, and acting as a product and brand ambassador for Skechers.
What are the main responsibilities of the Assistant Manager?
The main responsibilities include championing the brand, delivering excellent customer service, assisting in employee development and onboarding, managing store scheduling, acting as a product expert, ensuring operational processes to drive profitability, and handling store opening and closing procedures as needed.
What qualifications are required for the Assistant Manager position?
Candidates should have the ability to foster a respectful and fun environment for employees, be comfortable communicating expectations, be flexible and motivated to provide excellent service, and demonstrate excitement and passion for Skechers products and the brand. Retail, restaurant, or hospitality experience is preferred but not required.
How important is customer service in this role?
Customer service is highly important in this role, as the Assistant Manager is responsible for delivering an amazing customer experience through product knowledge, visual marketing excellence, and outstanding service.
Will the Assistant Manager be involved in training new employees?
Yes, the Assistant Manager will assist with new hire onboarding and help develop store employees by coaching and mentoring them on product knowledge and customer service expectations.
Is experience in retail necessary to apply for this position?
While retail, restaurant, or hospitality experience is preferred, it is not a strict requirement. Enthusiasm for the brand and a desire to provide excellent customer service are also important.
What does it mean to be a 'brand ambassador' for Skechers?
Being a brand ambassador means that the Assistant Manager should represent and promote Skechers products with enthusiasm, embody the brand values, and create excitement around the brand among employees and customers.
Are there any direct reports for the Assistant Manager?
Yes, the Assistant Manager will be responsible for coaching and mentoring store teams, which involves overseeing employees’ performance and development in the store.
How does the Assistant Manager contribute to the store's profitability?
The Assistant Manager supports operational processes and routines that drive profitability by ensuring excellent customer experiences, effective store management, and proper scheduling during peak times.
Is the Assistant Manager responsible for the store's opening and closing?
Yes, the Assistant Manager may be responsible for the opening and closing of the store as needed, ensuring all procedures are followed.