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(Full Time) Interior Design Cabinetry Specialist, Wayfair Stores

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Wayfair

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Design
  • Wilmette

AI generated summary

  • You must have 2+ years in sales, preferably in design; experience with 20/20 Design Live; strong customer service; proficiency in design software; and willingness to travel for consultations.
  • You will provide exceptional customer service, guide cabinetry purchases, create detailed designs, manage appointments, drive sales, and adapt to dynamic store operations.

Requirements

  • Willingness to travel for in-home consultations. If driving your personal vehicle, proof of the state required auto liability insurance or proof of financial responsibility & a state issued driver’s license may be required.
  • 2+ years of sales experience (preferably in kitchen/interior design/high price point furniture), and proficiency in 20/20 Design Live. (Required)
  • 1-3 years delivering strong sales results, building customer portfolios, and providing exceptional customer service. (Required)
  • Experience in Cabinetry or architectural design with a clear understanding of design principles (spatial planning, fabric selection, styles and trends, etc). (Required)
  • Experience leveraging CRMs/POS/ and design software such as AutoCAD, 20/20, SalesForce, Sketchup, Revit, etc. (Required)
  • Demonstrated use of technology to drive business results, ability pivot and ramp up on new software programs quickly
  • Willingness to travel for in-home consultations. If driving your personal vehicle, proof of the state required auto liability insurance or proof of financial responsibility & a state issued driver’s license may be required.

Responsibilities

  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Guide customers through the custom cabinetry purchasing process: generating functional 3D renderings, requesting samples from manufacturers, placing orders for the customer, and upselling compatible products
  • Produce quality, detailed, accurate kitchen and bath & other room designs from customer sketches, planning guides and/or blueprints utilizing 20/20 Design Software
  • Manage virtual and in-store Cabinetry appointments (including preparation of design deliverables, product curation, and follow up).
  • Utilize sales analytics and design software tools and applications (2020 and SalesForce) to drive store profitability and growth in a way that supports the success of the overall brand (moodboards, space plans, 2d/3d room views).
  • Build and manage your Cabinetry customer pipeline through in store appointments and lead prospecting on the floor and virtually.
  • Efficiently manage your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership.
  • Meet or exceed sales and customer satisfaction targets, and other established KPIs.
  • Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment and substitutions.
  • Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
  • Drive sales in store by building personalized connections with customers through genuine questions and thoughtful conversations to best understand their needs.
  • Manage virtual, in-store, and in-home design appointments (including preparation of design deliverables, product curation, and follow up).

FAQs

What is the job title for this position?

The job title is Interior Design Cabinetry Specialist.

Where is the job located?

The job is located in Wilmette, IL.

What are the primary responsibilities of the Cabinetry Designer?

The primary responsibilities include guiding customers through the custom cabinetry purchasing process, producing detailed kitchen and bath designs, managing customer appointments, and driving sales metrics.

What experience is required for this position?

Candidates must have 2+ years of sales experience (preferably in kitchen/interior design/high price point furniture) and proficiency in 20/20 Design Live, along with 1-3 years of delivering strong sales results and exceptional customer service.

Is travel required for this job?

Yes, willingness to travel for in-home consultations is required.

What software experience is necessary for applicants?

Experience leveraging design and sales software such as AutoCAD, 20/20, SalesForce, Sketchup, and Revit is required.

What skills and abilities are important for the Interior Design Cabinetry Specialist role?

Important skills include a passion for design, strong organization, self-motivation, communication and relationship management skills, and the ability to build personalized customer relationships.

Does this position require flexibility in scheduling?

Yes, the position requires the ability to work a flexible schedule, including nights, weekends, and holidays.

What are the goals associated with this position?

The goals include meeting or exceeding sales and customer satisfaction targets and managing a customer pipeline through both in-store and virtual interactions.

What is Wayfair's commitment to diversity and inclusion?

Wayfair values and celebrates diversity and is committed to creating a community of innovators and risk-takers. They are proud to be an equal opportunity employer and do not discriminate based on various legally protected characteristics.

How does Wayfair ensure a positive customer experience?

Wayfair emphasizes providing an authentic, friendly customer experience that showcases relentless customer focus through personalized connections and thoughtful conversations.

Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.