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Full Time - Sales Specialist - Appliances - Day

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Lowe's Companies, Inc.

12d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Pasadena, +1

AI generated summary

  • You need a high school diploma/GED, 1 year sales/customer service experience, ability to lift 25lbs, and skills in product design. Bilingual and professional certification preferred.
  • You will provide exceptional customer service, manage project estimates and installations, train associates, monitor inventory, perform price reviews, and assist with checkout functions.

Requirements

  • High School Diploma or GED
  • 1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if education requirement is not met)
  • 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
  • Able to Read, write, and perform basic arithmetic (addition and subtraction)
  • Able to stand and sit for prolonged periods
  • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
  • Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)
  • 1 year of experience in completing customer sales orders
  • 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
  • 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
  • Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
  • If in the Pro Department, focus on external accounts and outside sales and services
  • Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
  • Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
  • Support all checkout functions, call buttons, departmental pages, or requests for assistance
  • Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
  • Complete other duties as assigned

FAQs

What is the role of a Sales Specialist at Lowe's?

A Sales Specialist at Lowe's is responsible for assisting customers with their home improvement needs, providing product information, and helping them make informed purchasing decisions, particularly in the Appliances department.

What are the working conditions for this position?

The working conditions vary by location and may include both indoor and outdoor settings, with exposure to various weather conditions, including extreme temperatures and noise.

What are the minimum qualifications needed to apply for this position?

The minimum qualifications include a High School Diploma or GED, 1 year of experience in customer-facing sales, the ability to read and perform basic arithmetic, and the capability to lift at least 25 lbs unassisted.

Is previous experience in the appliances category necessary to apply?

While previous experience in the appliances category is preferred, it is not a strict requirement; candidates with a strong customer service or sales background are encouraged to apply.

What type of training will be provided for this role?

On-the-job training will be provided, including coaching and development opportunities, as well as support in obtaining necessary sales-related licensure or registration if required.

What benefits does Lowe's offer to its associates?

Lowe's offers various benefits, including health insurance options, a company-matching 401(k), tuition assistance, a 10% associate discount, and opportunities to gain new trade skills.

Will I need to work on weekends or holidays?

The job typically requires a flexible schedule, which may include working on weekends and holidays to meet customer needs.

Are bilingual skills preferred for this position?

Yes, bilingual skills are preferred as they can enhance communication with a diverse customer base.

How will my sales performance be compensated?

Sales Specialists have opportunities to earn additional bonus pay based on their sales performance, in addition to their competitive base salary.

Is there room for advancement or growth within Lowe's from this position?

Yes, Lowe's is committed to supporting the growth and development of its associates, providing opportunities for advancement and continuous learning.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.