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Full Time - Sales Specialist - Flooring - Day

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Lowe's Companies, Inc.

29d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Muncie

AI generated summary

  • You need a high school diploma, 1 year of sales experience, ability to lift 25lbs, and experience in customer orders and product design. Bilingual skills and certification are a plus.
  • You will provide customer service, manage project estimates and orders, monitor inventory, train associates, and assist with checkout functions and other assigned tasks.

Requirements

  • High School Diploma or GED
  • 1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if education requirement is not met)
  • 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
  • Able to Read, write, and perform basic arithmetic (addition and subtraction)
  • Able to stand and sit for prolonged periods
  • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
  • Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)
  • 1 year of experience in completing customer sales orders
  • 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
  • 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
  • Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
  • If in the Pro Department, focus on external accounts and outside sales and services
  • Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
  • Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
  • Support all checkout functions, call buttons, departmental pages, or requests for assistance
  • Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
  • Complete other duties as assigned

FAQs

What will my role as a Sales Specialist at Lowe's entail?

As a Sales Specialist, you will assist customers in finding products, provide project estimates, schedule installer visits, and help them achieve their home improvement goals. You'll become a product expert and offer consulting services to ensure customer needs are met.

What kind of benefits does Lowe's offer to its associates?

Lowe's offers a range of benefits including competitive pay, health insurance options, a tuition assistance program, a company-matching 401(k), a 10% associate discount, and opportunities to learn new trade skills.

What are the minimum qualifications needed for this position?

The minimum qualifications include a High School Diploma or GED, 1 year of experience in customer-facing sales or 6 months of Lowe's retail experience, and the ability to lift at least 25lbs unassisted.

Are there opportunities for bonuses in this role?

Yes, you can earn additional bonuses based on your sales performance.

Does the position require any specific licenses or certifications?

Yes, you may need to obtain sales-related licensure or registration if required by law in your state, and Lowe's will support and fund this requirement.

Is prior experience in customer service or sales necessary?

Yes, at least 1 year of experience in a sales or customer service environment with required sales goals or metrics is necessary for this position.

What is the working environment like for a Sales Specialist?

The working environment will involve both inside and outside conditions, with exposure to varying climates and potential exposure to constant or intermittent noises.

Will I be trained for this position?

Yes, you will receive training on the Sales floor and may also be involved in training new associates by conducting on-the-job training.

Is there a requirement to be bilingual for this position?

While it's not a requirement, bilingual skills are preferred and may be beneficial for the role.

Does this role require frequent travel?

This role does not require regular travel, but occasional travel may be necessary for meetings, training, or to support neighboring stores.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.