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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

28d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Dallas

AI generated summary

  • You need a high school diploma, 1-2 years in sales and customer service, ability to lift 25 lbs., flexible shifts, retail tech skills, and possibly sales licensure. Bilingual skills are a plus.
  • You will assist Pro customers with product selection, ordering, and delivery, build relationships using CRM, promote rewards programs, and train across store areas for optimal service.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

A Pro Sales Specialist acts as a guide and consultant for Pro customers, helping them find the products and services they need for their projects and business operations.

What qualifications are required for this position?

A high school diploma or equivalent and 1-2 years of sales experience along with customer service skills are required.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include experience in a sales environment with required metrics, experience in entering and submitting customer sales orders, professional certifications related to the department, and bilingual skills.

What are the work conditions like for a Pro Sales Specialist?

Working conditions may vary by location, including exposure to inside and outside weather conditions and possible extreme temperatures.

Is this position full-time or part-time?

This is a full-time position.

Will I receive benefits if I take this position?

Yes, Lowe's offers various benefits including health insurance options, a 401(k) matching program, tuition assistance, and an employee discount, among others.

What are the key responsibilities of a Pro Sales Specialist?

Responsibilities include understanding customer needs, assisting with product selection and ordering, communicating information about products and services, and providing exceptional customer service.

Do I need to work weekends or nights?

Yes, the position requires availability to work a variety of shifts, including nights and weekends.

Is there a possibility for career advancement in this role?

Yes, Lowe’s supports employee growth and offers educational opportunities and training programs to help employees advance their careers.

Are there any lifting requirements for this position?

Yes, associates may need to lift items of up to 25 lbs unassisted and should follow guidelines for lifting heavier items, utilizing team lifts or powered equipment as necessary.

Does this job require travel?

This role does not require regular travel, but occasional travel may be needed for meetings, training, or to support neighboring stores.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.