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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Clearwater

AI generated summary

  • You must have a high school diploma, 1-2 years in sales/customer service, ability to lift 25lbs, flexible shifts, retail tech skills, and required licenses. Bilingual skills and certification preferred.
  • You will assist Pro customers with product selection, ordering, and delivery, build relationships using CRM, promote rewards programs, and cross-train to enhance customer service and product knowledge.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

A Pro Sales Specialist acts as a guide and consultant for Pro customers, helping them find the necessary products and services to complete their projects effectively.

What kind of experience is required for this position?

Candidates must have 1-2 years of sales experience and experience providing customer service, including identifying and resolving customer issues.

Are there opportunities for bonuses?

Yes, you can earn additional bonuses based on your sales performance.

What benefits does Lowe's offer to its associates?

Lowe's offers competitive pay, multiple health insurance options, a tuition assistance program, a company-matching 401(k), an optional Employee Stock Purchase Program, and a 10% Associate Discount, among other benefits.

Do I need to work nights and weekends?

Yes, you should be available to work a variety of shifts, including nights and weekends.

What kind of lifting is required for this job?

Associates may need to lift items up to 25 lbs unassisted, and must follow guidelines for lifting heavier items, using team lifts as necessary.

Are bilingual skills preferred?

Yes, bilingual skills are preferred for this position.

Is professional certification required for this role?

While not required, professional certification related to the department is preferred.

Does this role require travel?

This role does not require regular travel, but you may need to travel occasionally for meetings, training, or to support neighboring stores.

What are the working conditions like?

Working conditions may vary by location and can include exposure to inside and outside weather conditions, including extreme heat or cold, and the potential for constant or intermittent noise.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.