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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Round Rock

AI generated summary

  • You need a high school diploma, 1-2 years in sales and customer service, ability to lift 25lbs, work varied shifts, use retail tech, and obtain necessary sales licensure if required.
  • You will assist Pro customers with product selection, order fulfillment, relationship building, and promoting loyalty programs while ensuring excellent service across the store.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

The Pro Sales Specialist serves as a guide and consultant for Pro customers, helping them find the materials and supplies they need for their projects while providing exceptional customer service.

What are the key responsibilities of a Pro Sales Specialist?

Key responsibilities include understanding customer needs, assisting with locating and ordering merchandise, building customer relationships using CRM, promoting Lowe's Pro Supply services, and cross-training in other store areas.

Is sales experience required for this position?

Yes, 1-2 years of sales experience is preferred, along with the ability to identify and sell products based on customer needs.

What are the working conditions for this job?

Working conditions may vary, including both inside and outside environments with exposure to different climates and potential noise. Associates may also need to lift items up to 25lbs unassisted.

Are there any benefits offered to Lowe's associates?

Yes, Lowe's offers competitive pay, flexible schedules, health insurance options, tuition assistance, a 401(k) plan, employee stock purchase program, and discounts for associates.

Do you need to have a high school diploma for this position?

Yes, a high school diploma or equivalent is required.

Are bilingual skills preferred for this role?

Yes, bilingual skills are preferred for applicants to enhance communication with a broader customer base.

Will I need to work nights and weekends?

Yes, availability to work a variety of shifts, including nights and weekends, is required for this role.

Is travel required for this position?

Regular travel is not required, but occasional travel may be needed for meetings, training, or to support neighboring stores.

What training does Lowe's provide for new associates?

Lowe's offers various training programs, including cross-training in different store areas and specialized training related to customer service and product expertise.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.