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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Morris Plains

AI generated summary

  • You need a high school diploma, 1-2 years in sales/customer service, ability to lift 25lbs, tech-savvy, available for varied shifts, and possibly bi-lingual or certified in your department.
  • You will assist Pro customers with product selection, ordering, and delivery, promote services and rewards, build customer relationships, and cross-train across store areas for enhanced service.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

The Pro Sales Specialist serves as a guide and consultant for Pro customers, helping them find the products and services needed for their projects and business needs.

What qualifications are required for this position?

Candidates must hold a high school diploma or equivalent and have 1-2 years of sales experience, along with experience in customer service and the ability to identify and resolve customer issues.

Are there opportunities for bonuses in this role?

Yes, associates have the opportunity to earn more from their sales performance through additional bonus opportunities.

What kind of work environment can I expect?

The work environment may vary by location and includes both indoor and outdoor conditions. Employees may be exposed to varying climates and moderate physical activity, including the ability to lift items up to 25 lbs unassisted.

Are bilingual skills preferred for this position?

Yes, bilingual skills are preferred as they enhance communication with a wider range of customers.

Do I need to have sales-related licensure for this job?

Yes, you must obtain sales-related licensure or registration if required by law in your state.

Is previous experience in construction or home improvement necessary?

While not required, previous experience in related fields or professional certifications related to the department are preferred.

What type of training does Lowe's provide?

Lowe's offers training in various areas, including trade skills through their Track to the Trades program, as well as cross-functional training to ensure the best customer service.

Will I be required to work weekends or nights?

Yes, candidates should be available to work a variety of shifts, including nights and weekends.

Does Lowe's offer benefits to its associates?

Yes, Lowe's offers a range of benefits including health insurance options, a 401(k) matching program, tuition assistance, and an employee discount program.

Is travel required for this position?

This role does not require regular travel; however, occasional travel may be needed for meetings, training, or to support neighboring stores.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.