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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

29d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Mocksville

AI generated summary

  • You should have a high school diploma, 1-2 years of sales and customer service experience, ability to lift 25lbs, tech-savvy, available for varied shifts, and bilingual skills are a plus.
  • You will assist Pro customers with their needs, manage orders, communicate benefits of services, build relationships using CRM, promote rewards programs, and cross-train in various store areas.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the job title for this position?

The job title is Full Time - Sales Specialist - ProServices - Day.

What are the primary responsibilities of a Pro Sales Specialist at Lowe's?

Key responsibilities include understanding Pro customer needs, assisting with locating and ordering merchandise, communicating product information, building customer relationships through CRM, promoting programs like MVPs Pro rewards, and cross-training in other store areas.

What are the minimum qualifications required for this position?

Minimum qualifications include holding a high school diploma or equivalent, 1-2 years of sales experience, 1-2 years of customer service experience, physical ability to lift items up to 25lbs, availability for various shifts, and proficiency with retail technology.

Is sales experience necessary for this role?

Yes, 1-2 years of sales experience is required to identify and sell products based on customer needs.

Are bilingual skills preferred for this position?

Yes, bilingual skills are preferred for this position.

What type of training and support does Lowe's provide to its associates?

Lowe's offers training in trade skills through the Track to the Trades program, as well as educational opportunities through a tuition assistance program.

What benefits does Lowe's offer to its associates?

Benefits include competitive pay, bonus opportunities, health insurance options, a company-matching 401(k), an Employee Stock Purchase Program, a 10% Associate Discount, and educational assistance.

Do Pro Sales Specialists need to work nights and weekends?

Yes, Pro Sales Specialists must be available to work a variety of shifts, including nights and weekends.

Is travel required for this role?

This role does not require regular travel but may involve occasional travel for meetings, training, or to support neighboring stores.

What is Lowe's commitment to diversity in hiring?

Lowe's encourages bilingual, military, and veteran talent to apply and is committed to equal opportunity employment without regard to protected categories.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.