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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Milford

AI generated summary

  • You must have a high school diploma, 1-2 years in sales and customer service, ability to lift 25lbs, flexible availability, tech-savvy, and bilingual skills preferred.
  • You will assist Pro customers by understanding their needs, ordering products, communicating service benefits, managing relationships through CRM, and cross-training in-store for enhanced service.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the primary role of a Pro Sales Specialist at Lowe's?

The primary role of a Pro Sales Specialist at Lowe's is to act as a guide and consultant for Pro customers, helping them find the products and services needed for their building, maintenance, and repair projects.

What qualifications are required for this position?

The minimum qualifications include a high school diploma or equivalent, 1-2 years of sales experience, 1-2 years of customer service experience, and the ability to lift up to 25 lbs unassisted.

Are there opportunities for career growth within Lowe's?

Yes, Lowe's offers support for personal and career growth, including a tuition assistance program and opportunities to learn new trade skills through the Track to the Trades program.

Do you need to have prior experience in the retail sales environment?

Yes, 1-2 years of sales experience in a retail environment is preferred, especially with a focus on achieving sales goals or metrics.

Is there flexibility in the work schedule for this role?

Yes, there is flexibility in the work schedule, and associates should be available to work a variety of shifts, including nights and weekends.

Does the Pro Sales Specialist position require any travel?

This role does not typically require regular travel; however, occasional travel may be necessary for meetings, training, or to support neighboring stores.

What benefits does Lowe's offer to its associates?

Lowe's offers competitive pay, access to health insurance options, a company-matching 401(k), an Employee Stock Purchase Program, a 10% associate discount, and other educational opportunities.

Are bilingual skills a preferred qualification for this role?

Yes, bilingual skills are preferred for the Pro Sales Specialist position as they can enhance communication with a diverse customer base.

What type of environment can associates expect while working at Lowe's?

Associates can expect to work in various environmental conditions, both inside and outside, which may include exposure to varying climates and noise levels.

Is previous experience with CRM systems beneficial for this role?

Yes, experience with CRM (Customer Relationship Management) systems is beneficial as it helps in building customer relationships and streamlining processes.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.