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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

21d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Florence

AI generated summary

  • You need a high school diploma, 1-2 years in sales/customer service, ability to lift 25lbs, work various shifts, use retail tech, and possibly obtain sales licensure. Bilingual skills are a plus.
  • You will assist Pro customers with product selection and orders, build relationships using CRM, promote rewards programs, and train in various store areas to enhance customer service.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

A Pro Sales Specialist serves as a guide and consultant for Pro customers, helping them find the products and services they need for their building, maintenance, and repair projects.

What kind of experience is required for this position?

Candidates should have 1-2 years of sales experience, as well as experience in customer service, with an ability to identify and resolve customer issues.

Is there a need for specific certifications or licenses for this role?

Yes, applicants may need to obtain sales-related licensure or registration if required by law in their state.

What benefits does Lowe's offer to its associates?

Lowe's offers competitive pay, bonus opportunities, health insurance options, tuition assistance, a 401(k) plan with company matching, an employee stock purchase program, a 10% associate discount, and a program to learn new trade skills.

Are there opportunities for career growth within Lowe's?

Yes, Lowe's supports the growth of its associates through various programs, including opportunities for education and skill development.

What is expected regarding physical activity in this role?

Associates should be able to sit, bend, stand, move around the store, and lift items up to 25lbs unassisted.

Are there shift requirements for this job?

Yes, associates should be available to work a variety of shifts, including nights and weekends.

Does Lowe's provide training for its associates?

Yes, Lowe's offers training to help associates gain product knowledge, sales skills, and customer service expertise.

Is there a requirement for bilingual skills in this position?

Bilingual skills are preferred but not mandatory; however, Lowe's encourages bilingual talent to apply.

What are the working conditions like for a Pro Sales Specialist?

Working conditions can vary by location and may include exposure to both indoor and outdoor environments, with varying weather conditions and noise levels.

Are there any travel requirements for this position?

Regular travel is not required; however, occasional travel to meetings, training, or to support neighboring stores may be necessary.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.