Logo of Huzzle

Home

Matches

Explore

Manage

Full Time - Sales Specialist - ProServices - Day

image

Lowe's Companies, Inc.

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Tyler

AI generated summary

  • You need a high school diploma, 1-2 years in sales and customer service, ability to lift 25lbs, flexible schedule, tech-savvy, and potentially sales licensure. Bilingual skills are a plus.
  • You will assist Pro customers by understanding their needs, ordering products, promoting rewards programs, and providing information on stock and services while ensuring excellent customer service.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

As a Pro Sales Specialist, you serve as a guide and consultant for Pro customers, helping them find the products and services they need to successfully complete their projects.

What qualifications do I need to become a Pro Sales Specialist?

You need a high school diploma or equivalent, 1-2 years of sales experience, customer service experience, and the ability to lift items of up to 25 lbs unassisted.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include 1-2 years of experience in sales or customer service in a sales environment, experience with entering and submitting customer sales orders, and bilingual skills.

What type of training does Lowe's offer for Pro Sales Specialists?

Lowe's provides training that includes understanding the Pro business, product knowledge, sales techniques, and the opportunity to learn new trade skills through their Track to the Trades program.

Does the position require travel?

This role does not require regular travel, but occasional travel may be necessary for meetings, training, or to support neighboring stores.

What kind of benefits does Lowe's offer to its associates?

Benefits include competitive pay, bonus opportunities, health insurance options, tuition assistance, a company-matching 401(k), Employee Stock Purchase Program, a 10% associate discount, and more.

Are there specific working conditions I should be aware of?

Yes, working conditions can vary based on location and may include exposure to inside and outside weather conditions. Associates might also face varying climates and noises.

Does Lowe’s offer opportunities for career advancement?

Yes, Lowe's supports the career growth of its associates and encourages internal mobility through various training and development programs.

Is previous retail experience necessary for this position?

While not mandatory, 1-2 years of retail sales experience is preferred and can benefit your application for the Pro Sales Specialist role.

Are bilingual applicants encouraged to apply?

Yes, Lowe's strongly encourages bilingual talent to apply, as it helps better serve their diverse customer base.

image

Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.