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Full Time - Sales Specialist - ProServices - Day

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Lowe's Companies, Inc.

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • College Station

AI generated summary

  • You need a high school diploma, 1-2 years in sales/customer service, lift 25lbs, work varied shifts, use retail tech, and obtain necessary sales licensure. Bilingual preferred.
  • You will assist Pro customers with product selection, ordering, and services, build relationships using CRM, promote rewards programs, and cross-train to enhance customer service across the store.

Requirements

  • Hold a high school diploma or equivalent.
  • 1-2 years Sales experience with ability to identify and sell products based on customer needs
  • 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
  • Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
  • Be available to work a variety of shifts, including nights and weekends.
  • Be able to use common retail technology, such as smart phones and tablets.
  • Obtain sales-related licensure or registration if required by law in your state
  • 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
  • 1-2 years experience entering and submitting customer sales orders, including special sales orders
  • Professional certification related to the department being considered
  • Bi-lingual skills

Responsibilities

  • Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
  • Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
  • Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
  • Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
  • Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
  • Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
  • Complete other duties as assigned.

FAQs

What is the role of a Pro Sales Specialist at Lowe's?

The Pro Sales Specialist serves as a guide and consultant for Pro customers, helping them find products and services needed for their projects.

What qualifications are required for the Pro Sales Specialist position?

A high school diploma or equivalent is required, along with 1-2 years of sales experience and customer service experience.

Are there any preferred qualifications for this role?

Yes, preferred qualifications include 1-2 years of experience in a sales environment, entering and submitting customer sales orders, professional certification related to the department, and bilingual skills.

What kind of training and support does Lowe's provide for this position?

Lowe's offers various benefits like bonus opportunities, health insurance options, tuition assistance, and a 401(k) with company matching, as well as opportunities to learn new trade skills.

What are the key responsibilities of the Pro Sales Specialist?

Key responsibilities include assisting customers with product selection, ordering merchandise, building customer relationships, and promoting various Lowe's programs and services.

Is experience in a specific product department required for this role?

While specific experience may be preferred, having a general understanding of the Pro business and the ability to identify customer needs is most important.

Will I have to lift heavy items in this position?

Yes, associates must be able to lift items of up to 25 lbs unassisted, with guidelines limiting single lifts to 75 lbs and using team lifts when necessary.

Does this role require working evenings or weekends?

Yes, flexibility in availability is required, and associates may have to work a variety of shifts, including nights and weekends.

Is there a travel requirement for this position?

This role does not require regular travel, but occasional travel to meetings, training, or to support neighboring stores may be necessary.

What kind of environment will I be working in?

The working conditions may vary, with exposure to both indoor and outdoor environments and varying weather conditions, including extreme temperatures and noise levels.

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Lowe's Companies, Inc.

Do it right for less. Start with Lowe's.

Retail & Consumer Goods
Industry
10,001+
Employees
1921
Founded Year

Mission & Purpose

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.