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Full Time Supervisor, Calvin Klein Stratford

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PVH Corp.

18d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You have supervisory experience in premium brands, excel in conflict resolution, communicate effectively, inspire trust, adapt quickly, and approach challenges with a positive, solution-focused mindset.
  • You will manage shop operations, drive sales, ensure exceptional customer service, support team training, oversee visual merchandising, and participate in meetings to achieve store goals.

Requirements

  • You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.
  • You’ll approach all issues with a ‘can do’ approach and make informed decisions to find in-store solutions.

Responsibilities

  • Ensure the efficient running of the shop floor, to achieve the highest levels of customer service, sales, and profit.
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate with staff about all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers an exemplary store journey.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  • Focus staff on the importance of quality relationships with internal and external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

FAQs

What is the role of a Full Time Supervisor at Calvin Klein Stratford?

The Full Time Supervisor is responsible for ensuring the efficient running of the shop floor, achieving high levels of customer service, sales, and profit, while leading the team and supporting management in personnel, product, and merchandising functions.

What qualifications are needed for this position?

Candidates should have a track record in supervisory or specialist roles within a premium or luxury brand, previous people management experience, and the ability to effectively communicate and resolve conflicts.

What are the primary responsibilities of the Supervisor?

Responsibilities include driving shop floor sales, managing store operations, maintaining high customer service standards, ensuring staff accountability, and supporting the management team with training and development.

What qualities should a successful candidate possess?

A successful candidate should connect with consumers, act with purpose, cultivate belonging, collaborate effectively, be courageous in giving feedback, adapt quickly, and inspire trust on the shop floor.

What kind of company culture does PVH promote?

PVH promotes an inclusive and diverse community of associates, valuing all forms of diversity and striving for a sense of belonging within the organization.

What benefits are offered to associates?

PVH offers a competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility to support associates both at home and at work.

Is there room for career growth in this position?

Yes, there is the opportunity to build a talent pool for key positions, including possible successors, indicating room for career growth within the company.

How does PVH approach diversity and inclusion?

PVH is committed to fostering an inclusive and diverse community, taking pride in working with top talent from varied backgrounds and considering applicants without regard to age, gender, ethnicity, or sexual orientation.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.