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GBM - Public - Client Experience Operations Analyst - Frankfurt

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Goldman Sachs

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Frankfurt

AI generated summary

  • You need a Bachelor's Degree, preferably experience in Client Service, legal negotiation, and KYC. Foreign language skills and Business Intelligence proficiency are a plus.
  • You will manage pre-trade client relationships, drive negotiations, ensure compliance, and meet tight deadlines while communicating effectively and prioritizing tasks in a detail-oriented manner.

Requirements

  • Bachelor’s Degree
  • Experience within Client Service & Relationship Management is preferred
  • Experience with legal negotiation, KYC and regulations is also a plus
  • Foreign language skills to a professional level are also desirable but not essential
  • Business Intelligence (BI) skills / strong excel and powerpoint skill are also desirable but not essential

Responsibilities

  • Owning and driving pre trade client relationship to ensure readiness to trade across all products (Derivatives, Repo, Cash)
  • Active discussions with Sales to understand commercial opportunities & prioritize accordingly.
  • Drive internal and external negotiations and processes including trading agreements (ISDA, CSA, GMRA etc) and account opening.
  • Develop in depth knowledge of all client requirements such as legal terms (ISDA & CSA, GMRA etc), AML, KYC, configuration platforms (FXAll, Bloomberg, S&P etc) & product requirements.
  • Manage tight client timelines for fund launches, market specific deadlines and trade dates
  • Very strong written and verbal communication skills
  • Highly organized, able to multi-task, and prioritize projects
  • Detail oriented and self-driven
  • Strong client service orientation

FAQs

What is the primary responsibility of the Client Experience Operations Analyst in the GBM - Public group?

The primary responsibility is to own and drive pre-trade client relationships to ensure readiness to trade across all products, including derivatives, repo, and cash.

What qualifications are required for the Client Experience Operations Analyst position?

A Bachelor’s Degree is required, along with preferred experience in Client Service & Relationship Management. Additionally, experience in legal negotiation, KYC, and regulations is a plus.

Is foreign language proficiency beneficial for this role?

Yes, foreign language skills to a professional level are desirable but not essential.

What skills are emphasized for this position?

Very strong written and verbal communication skills, organization, multitasking, attention to detail, and a strong client service orientation are emphasized.

How does the team within the GM New Business Group operate?

The team operates dynamically across EMEA, US, and APAC, focusing on building strong relationships with institutional clients and adapting to fast-paced, changing environments on the trading floor.

Do I need to have experience in compliance and regulatory requirements for this role?

While it is not mandatory, experience with compliance and regulatory requirements such as KYC and AML is considered a plus.

Are Business Intelligence (BI) skills necessary for this role?

BI skills and strong proficiency in Excel and PowerPoint are desirable but not essential for the position.

What type of clients does the GM New Business Group primarily work with?

The group works primarily with institutional clients, including asset managers, hedge funds, corporations, financial service providers, fund managers, and private equity funds.

What personal qualities are expected from team members in this role?

Team members are expected to be detail-oriented, self-driven, and possess a strong client service orientation while being highly organized and capable of prioritizing projects.

How does Goldman Sachs approach diversity and inclusion within the workplace?

Goldman Sachs is committed to fostering and advancing diversity and inclusion by providing opportunities for professional and personal growth, including training, development, and wellness programs.

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Goldman Sachs

Finance
Industry
10,001+
Employees
1869
Founded Year

Mission & Purpose

Goldman Sachs is a global investment banking, securities, and investment management firm. They offer a range of financial services to corporations, financial institutions, governments, and individuals. Goldman Sachs' primary activities include investment banking, asset management, securities trading, and providing advisory services. Their ultimate mission is to be a leading global financial institution, providing superior financial expertise and solutions to their clients. The purpose of Goldman Sachs is to help their clients achieve their financial goals, manage risk, and navigate complex markets. They aim to drive economic growth, foster innovation, and create long-term value for their clients, shareholders, and the communities they operate in. Goldman Sachs is committed to upholding the highest standards of integrity, professionalism, and client service, serving as a trusted partner and advisor in the world of finance.

Culture & Values

  • Partnership

    We prioritize collaboration and believe in the strength of the collective, creating a culture that fosters teamwork and belonging in the pursuit of professional and personal growth.

  • Client Service

    We lead with a service mindset, working to earn our clients’ trust and exceed their expectations by understanding and overdelivering on their goals.

  • Integrity

    We hold ourselves accountable to the highest ethical standards, insisting on transparency and vigilance from our people as we learn from our experiences and make decisions that instill a sense of pride in our firm.

  • Excellence

    We aspire to nothing less than excellence, striving for exceptional performance and superior results for our clients, our shareholders, and our communities.

Benefits

  • Holiday and Vacation Policies

    We offer competitive vacation policies based on employee level and office location. This is in addition to any number of statutory and public holidays as determined by each office. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

  • Financial Wellness & Retirement

    The firm provides a number of resources and offerings designed to help our employees achieve their personal financial goals. We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities — from buying a home, to navigating market volatility and investments, legacy and estate planning, tax strategies, and will preparation.

  • Health Services

    We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

  • Childcare / Family Care

    In some offices, we offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

  • Flexible Working

    Based on manager approval, the following arrangements may be available to help employees meet their personal and family responsibilities: part-time schedules, job sharing, telecommuting, and alternate hours.