FAQs
What is the primary focus of the GenAI Architect role?
The primary focus of the GenAI Architect role is to drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and providing technical advisory to customers.
What qualifications are required for this position?
Candidates need at least 5 years of experience in a technology advisory role, experience with AI and machine learning technologies, and 8+ years of experience in building solutions on complex cloud-native products. ServiceNow certifications and a customer-focused mindset are also preferred.
Is travel required for this role?
Yes, the position requires the ability to travel up to 30% annually.
What kind of projects will the GenAI Architect handle?
The GenAI Architect will lead complex, multi-disciplinary projects and act as a subject matter expert to solve complex customer issues related to AI solutions.
What skills are essential for success in this role?
Essential skills include excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and a customer-focused mindset.
What is the work persona approach at ServiceNow?
ServiceNow promotes a flexible work environment and assigns work personas based on the nature of the job, which can include flexible, remote, or required in-office categories.
Does ServiceNow encourage applications from diverse backgrounds?
Yes, ServiceNow encourages applicants from diverse backgrounds, including those with non-traditional paths, as they believe unique experiences enrich the team.
Are there opportunities for continuing education or thought leadership in this role?
Yes, the GenAI Architect is expected to contribute to thought leadership, including creating point-of-view documents and white papers, as well as staying updated with industry trends.