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General Assistant

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House of Commons

29d ago

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • Relevant café experience in a similar position with experience of a high standard of service in a high volume, high quality establishment.
  • Proven experience of excellent customer service and an ability to apply this consistently when dealing with all types of customers at all levels and with diverse backgrounds.
  • A high degree of flexibility and adaptability while upholding the values of equality, diversity and inclusion and the ability to work effectively in a busy environment.

Responsibilities

  • To ensure a high standard of service and presentation is offered to all guests at all time, irrespective of the level of trade.
  • Interact with customers, assess customers’ needs and references. Respond promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products with a positive suggestive sales approach when appropriate.
  • Maintain an up-to-date working knowledge of the product offering and daily specials, including allergen information. Demonstrate product knowledge by advising the customer/answering queries, explaining how products are made.
  • Record all orders and customer payments accurately using the EPOS system. Balance the cash register at the start and close of each shift. Ensure cash handling procedures are followed and all transactions are carried out as set out in the Cash Handling Policy.

FAQs

What is the salary for the General Assistant position?

The salary for the General Assistant position is £26,288 per annum, pro-rata.

What is the contract type for this role?

The contract type for this role is Fixed Term, with a contract length of 1 year.

What is the working pattern for the General Assistant position?

The working pattern for the General Assistant position is part-time.

Where will the General Assistant be located?

The General Assistant will be located on-site at the Parliamentary Estate.

How many days of leave do employees receive?

Employees start with 30 days of annual leave per annum, pro-rata, increasing to 35 days after the first full leave year.

What are the closing date and time for applications?

The closing date for applications is 6th June 2025 at 23:55.

What team will the General Assistant be a part of?

The General Assistant will be part of the Customer Experience and Service Delivery team, specifically within Catering Services.

What kind of experience is required for the General Assistant role?

Relevant café experience in a similar position with a high standard of service in a high volume, high-quality establishment is required.

What kind of customer service skills should candidates have?

Candidates should have proven experience of excellent customer service and the ability to consistently apply this when dealing with all types of customers at all levels and with diverse backgrounds.

What should I include with my application?

If you would like to apply for this role, please submit your CV.

Are there any employee benefits offered?

Yes, employee benefits include 30 days of annual leave, Civil Service pension with an average employer contribution of 28.97%, access to training and development, flexible working, and interest-free season ticket and bicycle loans.

Can I work remotely in this position?

This position requires on-site work and does not support remote work.

Are there any specific cash handling procedures I need to follow?

Yes, cash handling procedures must be followed, and all transactions should be carried out as set out in the Cash Handling Policy.

Is there a possibility of closing the vacancy earlier than the stated date?

Yes, the vacancy may close prior to the stated closing date if there is a high volume of applications.

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House of Commons

Rooted in history, responding to the present, shaping the future.

Government
Industry
1001-5000
Employees
1327
Founded Year

Mission & Purpose

Welcome to the official House of Commons LinkedIn. The House of Commons is the democratically elected chamber of the UK Parliament. 650 elected Members of Parliament represent constituents across the UK to check and challenge the work of the Government, make and shape effective laws, debate and make decisions on the big issues of the day, and check and approve Government spending. The House of Commons Service provides expert impartial information to Members of Parliament and the public, and provides essential Parliamentary services such as security, estates management, outreach and catering. We value diversity and have Workplace Equality Networks for women, BAME, and LGBT+ employees.

Benefits

  • 30 days annual leave, rising to 35 days after one year

  • Access to a range of flexible working options, where possible

  • A Parliamentary Health and Wellbeing Service, including access to a dedicated Employee Assistance Programme

  • An on-site gym, hairdressers, post office, travel office and cash machines

  • A Defined Contribution Scheme, Partnership, where your benefits are based on contributions and the growth of your pension investment fund. Irrespective of your level of contributions, the House of Lords will pay a minimum of 8% of your salary into your investment fund.

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