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General Assistant

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House of Commons

1mo ago

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • Relevant café experience in a similar position with experience of a high standard of service in a high volume, high quality establishment.
  • Proven experience of excellent customer service and an ability to apply this consistently when dealing with all types of customers at all levels and with diverse backgrounds.
  • A high degree of flexibility and adaptability while upholding the values of equality, diversity and inclusion and the ability to work effectively in a busy environment.

Responsibilities

  • To ensure a high standard of service and presentation is offered to all guests at all times, irrespective of the level of trade.
  • Interact with customers, assess customers’ needs and references. Respond promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products with a positive suggestive sales approach when appropriate.
  • Maintain an up-to-date working knowledge of the product offering and daily specials, including allergen information. Demonstrate product knowledge by advising the customer/answering queries, explaining how products are made.
  • Record all orders and customer payments accurately using the EPOS system. Balance the cash register at the start and close of each shift. Ensure cash handling procedures are followed and all transactions are carried out as set out in the Cash Handling Policy.

FAQs

What is the salary for the General Assistant position?

The salary for the General Assistant position is £26,288 per annum.

What is the contract length for this position?

The contract length for this position is 1 year, on a fixed-term basis.

Where is the job located?

The job is located on-site at the Parliamentary Estate.

How many days of leave are entitled annually?

Employees are entitled to starting at 30 days of annual leave, pro-rata, which increases to 35 days after the first full leave year.

What are the working hours for this role?

This role is a full-time position.

What are the primary responsibilities of a General Assistant?

The primary responsibilities include delivering high standards of service, interacting with customers, maintaining product knowledge, and accurately recording orders and customer payments.

Is prior café experience required for this role?

Yes, relevant café experience in a similar position is required, especially in a high-volume, high-quality establishment.

What kind of benefits does the position offer?

The position offers benefits such as 30-35 days of annual leave, a civil service pension with a significant employer contribution, access to training and development, flexible working, and interest-free season ticket and bicycle loans.

How should I apply for this role?

To apply for this role, please submit your CV, ensuring that you anonymize your application by removing any identifiable factors.

Can I expect to receive a job offer above the minimum salary range?

Most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

When is the closing date for this position?

The closing date for this position is 6th June 2025 at 23:55.

Will this position involve handling cash transactions?

Yes, this position will involve handling cash transactions and following cash handling procedures as set out in the Cash Handling Policy.

How does the House of Commons promote equality and diversity?

The House of Commons upholds the values of equality, diversity, and inclusion in all aspects of its operations, requiring flexibility and adaptability from its staff.

Is there a possibility of closing the vacancy earlier than the stated date?

Yes, the vacancy may close prior to the stated closing date due to a high volume of applications.

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House of Commons

Rooted in history, responding to the present, shaping the future.

Government
Industry
1001-5000
Employees
1327
Founded Year

Mission & Purpose

Welcome to the official House of Commons LinkedIn. The House of Commons is the democratically elected chamber of the UK Parliament. 650 elected Members of Parliament represent constituents across the UK to check and challenge the work of the Government, make and shape effective laws, debate and make decisions on the big issues of the day, and check and approve Government spending. The House of Commons Service provides expert impartial information to Members of Parliament and the public, and provides essential Parliamentary services such as security, estates management, outreach and catering. We value diversity and have Workplace Equality Networks for women, BAME, and LGBT+ employees.

Benefits

  • 30 days annual leave, rising to 35 days after one year

  • Access to a range of flexible working options, where possible

  • A Parliamentary Health and Wellbeing Service, including access to a dedicated Employee Assistance Programme

  • An on-site gym, hairdressers, post office, travel office and cash machines

  • A Defined Contribution Scheme, Partnership, where your benefits are based on contributions and the growth of your pension investment fund. Irrespective of your level of contributions, the House of Lords will pay a minimum of 8% of your salary into your investment fund.