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General Clerk III

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Amentum

7d ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
  • Martinsburg

AI generated summary

  • You must be a US citizen, detail-oriented, computer-savvy, able to work independently, and have a high school diploma. Customer service experience and strong typing skills are preferred.
  • You will track demand reports, prepare forms and correspondence, manage data entry, communicate with various agencies, and assist with administrative tasks while ensuring quality and productivity standards.

Requirements

  • Must be able to obtain and maintain Moderate Risk Public Trust (MRPT) facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location.
  • Ability to apply experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting items to be entered from a variety of documented sources.
  • Exhibit good computer skills including accurate use of keyboard, familiarity with basic Microsoft Office (Specifically Excel) applications and accessing and utilizing web browsers to conduct simple inquiries.
  • Experience in performing work with a strong sense of attention to detail and accuracy.
  • Ability to work with minimal supervision and manage time to efficiently complete actions within acceptable service and accuracy levels.
  • Knowledge of ATF’s mission and approved processes; ability to apply good judgment in selecting, applying and adapting appropriate work-related material in all formats that follow a broad range of principles, concepts and practices. May include the ability to recognize patterns to focus the search and make independent decisions about when to move from one search technique to another or from one records / dataset to another, interpret and select information to be prepped, imaged or entered from the variety of sources.
  • Identifying and submitting potential problems to appropriate levels of management.
  • Ability to accurately record and report production numbers.
  • Willingness to work as a team player.
  • Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower level staff.
  • Good oral and written communication skills.
  • Strong sense of Customer Service.
  • Ability to perform frequent and repetitive motions using fingers, hands, wrists and arms.
  • Ability to occasionally lift up to 40 pounds Education.
  • High school diploma or general education degree (GED).
  • Three months in current position; ninety days of data entry experience preferred.
  • Some telephonic customer service skills preferred including, but not limited to, ability to fax, scan, file and distribute incoming documents, excellent telephone etiquette to include answering in-coming calls and placing out-going calls as well as resolving the call to include, but not limited to, taking messages, transferring the caller to voice mail or transferring the caller.
  • Strong typing skills.

Responsibilities

  • Receive, track, and review demand reports for accurate information compared to reporting period and Program requirements.
  • Prepare and / or complete forms, correspondence letters, and reports specific to the Demand Program.
  • Convert electronic records into approved CSV / Excel templates for FTS data upload.
  • Sorting and preparing source documents in preparation for data entry.
  • Develop good computer skills including accurate use of keyboard, skills with various computer programs and databases used in the work processes including familiarity with some applications such as eTowrs, FTS, FLS, FID, ECM, ATF Analytics and Microsoft Office Suite applications and accessing and utilizing web browsers to conduct simple inquiries and searches.
  • Developing communication skills to improve interaction with Federal Firearms Licensees, law enforcement agencies and various using a variety of contact methods. Contact methods may include inbound and outbound voice, electronic mail, and facsimile transmissions.
  • Accurately documenting communication details in an arranged, organized manner to include date and time of communication, person with whom contact was made if applicable, and follow-up information or results.
  • Execute approved detailed processes for assigned work area with a high degree of understanding and application. Familiarity with firearm serialization including manufacturer, caliber, type and model.
  • Ability to employ fact finding and investigative techniques to gather and apply information.
  • Meet or exceed the established production and quality matrix goals for assigned work area.
  • Accurately and efficiently updating information received as a result on contact.
  • Managing workload based on and in accordance with appropriate time zone areas.
  • Performing other tasks as needed and directed to ensure team goals are met including, but not limited to, administrative tasks such as performance tracking and reporting.
  • Duties as assigned by Supervisor to meet contract requirements, including directing and training of same or lower-level staff.
  • May be directed to assist in other same labor category tasks outside of current team.

FAQs

What is the primary responsibility of a General Clerk III?

The primary responsibility of a General Clerk III is to perform clerical tasks that require advanced knowledge of office work routines, including processing complex transactions, preparing forms and reports, and directing lower-level clerks.

What qualifications are required for this position?

A high school diploma or GED is required, along with some experience in data entry and customer service skills, preferably including telephonic customer service skills.

What skills are essential for the General Clerk III role?

Essential skills include good computer proficiency, strong attention to detail, effective communication abilities, and the capability to manage time efficiently with minimal supervision.

Is lifting required for this job?

Yes, the job may require occasional lifting of up to 40 pounds.

What kind of computer skills are necessary for this position?

Candidates should exhibit good computer skills, including familiarity with Microsoft Office applications (especially Excel), and be able to access and utilize web browsers for simple inquiries.

Is this position eligible for remote work?

Yes, this position may have the possibility of remote work in a hybrid format, depending on specific work requirements and arrangements.

What kind of communication skills are needed for this job?

Good oral and written communication skills are necessary to interact effectively with Federal Firearms Licensees, law enforcement agencies, and other stakeholders.

Will I receive training for this role?

Yes, training will be provided in the execution of detailed processes and for any tasks assigned by the supervisor, including directing and training lower-level staff.

Are there opportunities for career advancement in this role?

Yes, there may be opportunities for advancement as General Clerk III roles may include supervisory responsibilities or can lead to higher-level administrative positions.

What is the process for obtaining Moderate Risk Public Trust (MRPT) facility credentials?

Candidates must undergo a background check and meet specific eligibility requirements, including U.S. Citizenship, to obtain and maintain MRPT facility credentials/authorization.

Amentum

A Premier Leader in Global Engineering, Project Management, and Solutions Integration.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

Amentum is a leader in global engineering, project management and solutions integration, trusted to modernize the most critical missions anywhere in the world today and in the future. We’re uniquely positioned to deliver solutions faster and solve what’s coming next. We’ve earned our customers’ confidence to rely on us to successfully manage and execute the most complex programs of scale and provide them with solutions they need for an unpredictable world. Visit us at amentum.com to explore how we deliver excellence for our customers’ most vital missions.