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GENERAL MANAGER

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d'Lite Healthy On The Go

8d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Phoenix

AI generated summary

  • You should be 21+, a high school grad, with 3-5 years in restaurant management, strong communication, guest service skills, and multitasking ability. Proficient in Aloha POS and Excel.
  • You will manage daily operations, oversee staff, ensure cleanliness and service quality, handle scheduling and payroll, conduct training, resolve customer complaints, and perform inventory tasks.

Requirements

  • 21+ years of age
  • High school graduate
  • 3 – 5 years restaurant management experience, with at least 2 years as a general manager
  • Prefer a college or culinary school degree, it is not required
  • Prior supervisory/leadership experience is a plus
  • Able to maintain a clean, safe and hostile free environment
  • Dependable, honest, trustworthy, possesses integrity
  • Courteous and enthusiastic
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Demonstrate ability to handle multiple projects simultaneously
  • Able to establish priorities for self and others
  • Able to multitask efficiently
  • Successful completion of Manager in Training Program
  • Proficient on Aloha POS
  • Proficient in Microsoft Excel

Responsibilities

  • Oversee day to day management of team members, shift leaders, and role model the company standards for quality service, cleanliness, product and procedure knowledge and accuracy in execution, team appearance, professionalism and sales building
  • Continuous inspection of restaurant for cleanliness and readiness, ensuring that duties and tasks are being performed correctly. Demand perfection!
  • Performs work of other team members as needed, leading by example and following standards strictly
  • Constantly conducts quality checks and follows company procedures for documentation throughout the day including but not limited to food and drink accuracy
  • Maintains optimal staffing levels in the restaurant by performing effective scheduling, following deployment procedures to match roles with skill sets, and driving the store training process to create a versatile team
  • Conduct and/or delegate team member training
  • Manage the overall scheduling and payroll process: write schedules, manage schedule requests, verify hours worked and approve bi-weekly payroll. Maintain employee files and comply with applicable laws
  • Approve time and tip reporting for payroll hours
  • Conduct inventory and ordering, and outside shopping
  • Field applications, conducts interviews/on-boarding
  • Address performance related issues and report to DM and/or LT, and conduct team member performance reviews and evaluations
  • Reconcile daily audits and receipts, overseeing sales, comps, voids, employee food, conducting blind drops
  • Deposit drops with compliant cash handling procedures
  • Addresses customer complaints and reports to DM and/or LT, performs table touches to ensure order accuracy, food quality, and guest satisfaction
  • Field equipment maintenance and service
  • Field catering inquiries, oversee process and follow up
  • Use and implementation of all company methods, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position are Sunday – Saturday from 5:30am to 5:30pm

FAQs

What are the primary responsibilities of the General Manager?

The General Manager is responsible for overseeing the operational and financial performance of the restaurant, managing team members, ensuring quality service, cleanliness, and adherence to company standards, conducting team training, managing scheduling and payroll, and addressing customer complaints.

What experience is required for this position?

Candidates should have 3 to 5 years of restaurant management experience, with at least 2 years as a general manager. Prior supervisory or leadership experience is also a plus.

Is a college degree required for this role?

A college or culinary school degree is preferred but not required.

What are the working hours for the General Manager position?

The scheduled working hours for this position are Sunday – Saturday from 5:30am to 5:30pm.

What skills are essential for a General Manager?

Essential skills include exceptional communication and guest service skills, basic math and computer skills, the ability to multitask efficiently, establish priorities, and handle multiple projects simultaneously.

Are there any specific tool proficiencies required for this role?

Yes, proficiency in Aloha POS and Microsoft Excel is required for the General Manager position.

What is the minimum age requirement for this position?

Candidates must be at least 21 years of age.

How is employee performance managed?

The General Manager is responsible for addressing performance-related issues, conducting team member performance reviews, and reporting to the District Manager or Leadership Team as necessary.

What does the compensation package include?

The General Manager will receive a competitive compensation package along with opportunities for growth within the company during a period of exciting expansion.

Is there a dress code for this position?

Yes, the General Manager must maintain professional dress, speech, and behavior at all times.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!