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GENERAL MANAGER

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Phoenix

AI generated summary

  • You must be 21+, a high school grad with 3-5 years in restaurant management (2+ as GM), have leadership skills, communicate well, handle multitasking, and be proficient in Aloha POS and Excel.
  • You will oversee daily operations, manage staff, ensure cleanliness and service quality, conduct training, handle scheduling and payroll, oversee inventory, address customer complaints, and manage audits.

Requirements

  • 21+ years of age
  • High school graduate
  • 3 – 5 years restaurant management experience, with at least 2 years as a general manager
  • Prefer a college or culinary school degree, it is not required
  • Prior supervisory/leadership experience is a plus
  • Able to maintain a clean, safe and hostile free environment
  • Dependable, honest, trustworthy, possesses integrity
  • Courteous and enthusiastic
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Demonstrate ability to handle multiple projects simultaneously
  • Able to establish priorities for self and others
  • Able to multitask efficiently
  • Successful completion of Manager in Training Program
  • Proficient on Aloha POS
  • Proficient in Microsoft Excel

Responsibilities

  • Oversee day to day management of team members, shift leaders, and role model the company standards for quality service, cleanliness, product and procedure knowledge and accuracy in execution, team appearance, professionalism and sales building
  • Continuous inspection of restaurant for cleanliness and readiness, ensuring that duties and tasks are being performed correctly. Demand perfection!
  • Performs work of other team members as needed, leading by example and following standards strictly
  • Constantly conducts quality checks and follows company procedures for documentation throughout the day including but not limited to food and drink accuracy
  • Maintains optimal staffing levels in the restaurant by performing effective scheduling, following deployment procedures to match roles with skill sets, and driving the store training process to create a versatile team
  • Conduct and/or delegate team member training
  • Manage the overall scheduling and payroll process: write schedules, manage schedule requests, verify hours worked and approve bi-weekly payroll. Maintain employee files and comply with applicable laws
  • Approve time and tip reporting for payroll hours
  • Conduct inventory and ordering, and outside shopping
  • Field applications, conducts interviews/on-boarding
  • Address performance related issues and report to DM and/or LT, and conduct team member performance reviews and evaluations
  • Reconcile daily audits and receipts, overseeing sales, comps, voids, employee food, conducting blind drops
  • Deposit drops with compliant cash handling procedures
  • Addresses customer complaints and reports to DM and/or LT, performs table touches to ensure order accuracy, food quality, and guest satisfaction
  • Field equipment maintenance and service
  • Field catering inquiries, oversee process and follow up
  • Use and implementation of all company methods, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position are Sunday – Saturday from 5:30am to 5:30pm

FAQs

What is the location of the General Manager position?

The General Manager position is located in Phoenix, AZ.

What type of employment is being offered for this position?

This is a full-time employment opportunity.

What is the salary range for the General Manager position?

The salary is competitive, but specific figures are not provided in the job description.

What are the main responsibilities of the General Manager?

The General Manager is responsible for overseeing daily operations, financial performance, team management, guest experience, staff scheduling, training, inventory control, and addressing customer complaints.

What qualifications are required for the General Manager position?

Candidates must be 21 years or older, a high school graduate, have 3-5 years of restaurant management experience with at least 2 years as a general manager, and have completed the Manager in Training Program.

Is previous leadership experience required?

While not required, prior supervisory or leadership experience is considered a plus.

Are there any specific skills required for this position?

Yes, exceptional communication and guest service skills, basic math and computer skills, ability to multitask, and proficiency with Aloha POS and Microsoft Excel are required.

What are the physical demands of this job?

The job requires frequent standing, walking, and reaching, occasional sitting, bending, and climbing, and the ability to lift items weighing up to 20 lbs regularly.

What is the working schedule for the General Manager?

The scheduled working hours are Sunday to Saturday from 5:30 AM to 5:30 PM.

Is there potential for career growth in this position?

Yes, there is an opportunity for growth within the company as it begins a period of exciting expansion.

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!