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General Manager-AC Hotel by Marriott Manila

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Marriott International

Oct 26

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Manila

Requirements

  • The ideal candidate for this role should have work experience in Asia Pacific, especially in South East Asia market as a General Manager or Hotel Manager. Prior experience in pre-openings and strong food & beverage background would be advantageous.
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

Responsibilities

  • Ensures brand-specific service programs are in place and executed against.
  • Provides timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest service and operational details.
  • Manages the flow of labor between departments to achieve profitability goals and stay within staff budget guidelines.
  • Creates and supports clear lines of responsibility for management team, including coverage and oversight throughout the day.
  • Helps hotel team prepare for QA audits (i.e., daily and pre-visit activities).
  • Reviews and follows-up on property Guest Voice scores and other social media travel site (e.g., Trip Advisor) comments.
  • Acts as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
  • Keeps a visible presence all around the property to ensure public spaces, grounds, work and kitchen areas are clean and safe.
  • Manages the implementation of major brand standards (e.g., HSIA, The AC Kitchen, The AC Lounge, meetings, etc.).
  • Delegates responsibilities for operations and projects to appropriate level of associate.
  • Monitors beverage and food forecasting and par levels to reduce waste and maximize profitability of the AC Kitchen and Lounge.
  • Establishes and leverages local vendor relationships that align with the brand’s positioning and support beverage and food operational needs.
  • Ensures bar, kitchen, and self-serve retail areas are well organized and inventoried, productive, clean, and safety.
  • Conducts periodic compliance audits with Heart of House associates to ensure they use job aids (HA checklist open and close, production charts, freezer pull check, Inventory ordering checklist, temp logs, mapping/zoning fridge, org of space, etc.).
  • Provides coaching on operations and troubleshooting of Micros and other technology components within property common areas.
  • Manages relationships with decision makers at top accounts.
  • Engages in-house guests and locals to prospect for new sources of business.
  • Collaborates with Continent/Area Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.
  • Identifies opportunity for local partnerships and promotions to drive non-hotel staying business to property.
  • Identifies and champions creative local marketing solutions that fit the brand and property needs.
  • Coaches and reinforces selling strategies that take advantage of property features (e.g., flexible meeting areas, event space, AC Lounge).
  • Develops innovative means for capturing new streams of revenue through property amenities.
  • Initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand.
  • Leverages brand-wide social media and other digital channels to promote the hotel, AC Lounge, and other property features.
  • Works with the Continent/Area Sales office to implement sales strategy for the property (e.g., goal setting, setting rates, etc.).
  • Works with Market Sales to establish property sales strategy, goals, and action plans.
  • Participates in the property sales review (PSR).
  • Ensures direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
  • Identifies key revenue generating stakeholders and customers and communicates information to sales offices.
  • Ensures all national and continent marketing programs (e.g., HSIA, etc.) are executed well in relevant departments.
  • Participates in and hosts customer recognition events to drive brand awareness and sales.
  • Understands and leverages sales and marketing advantages over competitor properties within market.
  • Monitors sales strategy with RSO to ensure ongoing effectiveness and compliance.
  • Champions the AC Hotels’ brand’s service vision for product and service delivery.
  • Facilitates on property activities that reinforce and enliven the AC Hotels culture with associates.
  • Actively recruits and hires qualified associates from in and outside the hospitality industry.
  • Understands the performance expectations for all positions within the property (e.g. front desk associate, AC Bartender, etc.).
  • Cascades or delivers training to associates.
  • Builds rapport with employees by fostering an environment of open communication and treating all employees fairly.
  • Facilitates cross training to support associate professional growth and operational excellence.
  • Ensures ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
  • Monitors local hiring and compensation trends for like positions; ensures that the organization understands any change in fundamentals.
  • Conducts performance review process for associates (LPP forms, career plan form, development plans, mid-year review, 90-day reviews, etc.).
  • Supports recruitment efforts in brand-relevant sourcing channels (e.g., local job fairs, social media, referrals) to target associates with skill sets for the brand (e.g., beverage and food, lifestyle retail experience, etc.).
  • Conducts day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle).
  • Manages on-property controllable costs associated with rooms, housekeeping, events, and beverage and food operations.
  • Measures, analyzes, and communicates property performance using a variety of financial and non-financial reports.
  • Updates and communicates profit forecasts to associates/managers.
  • Initiates action to achieve property revenue and profitability goals.
  • Understands how beverage and food product variability can affect profitability and works with management team to maximize revenue generation when product changes.
  • Reviews and signs off on invoices.
  • Reviews Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
  • Consolidates reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
  • Reviews property performance on period basis with Continent/Area leadership.
  • Ensures compliance with Avendra.
  • Manages the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, update meetings, etc.).
  • Reviews and works with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
  • Balances inventory to ensure same-day sellouts.
  • Works with property teams to ensure revenue for AC Kitchen and Lounge meet or exceed projections.
  • Keeps brand leadership team, owners, and above property stakeholders in the know with property financial, guest satisfaction, and associate engagement performance.
  • Prepares and presents reports for owners and above property leadership using financial/performance data.
  • Conducts property critiques and annual business reviews.
  • Participates in ad hoc owner conference calls and respond appropriately to owner requests.
  • Responds to off-property (e.g., continent and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
  • Manages e-mail.
  • Manages daily paper mail.
  • Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.).
  • Provides follow-up information to continent leadership and brand team(s).
  • Prepares for Continent/Area Director visits (e.g., pulling and consolidating relevant reports).

FAQs

What is the job title for this position?

The job title is General Manager for AC Hotel by Marriott Manila.

When is the projected opening date for the hotel?

The hotel is projected to open in Q1, 2025.

Where is the AC Hotel by Marriott Manila located?

It is located at One Marriott Drive, Manila, Philippines, within the GLAS Tower.

What are the primary responsibilities of the General Manager?

The General Manager is responsible for all aspects of hotel operations, managing a dynamic team, ensuring profitability, leading sales and marketing strategies, and enhancing the guest experience.

Are there any specific qualifications required for this position?

Yes, candidates should have a 2-year degree with 8 years of experience or a 4-year degree with 6 years of experience in management operations, sales, or marketing, preferably in the hospitality industry.

Is prior pre-opening experience required?

While not required, prior experience in pre-openings is considered advantageous.

What type of benefits does this position offer?

The job description does not specify benefits, but Marriott International typically offers a range of benefits including health insurance, retirement plans, and opportunities for career advancement.

Is this position full-time?

Yes, this position is a full-time management role.

What is the focus of the General Manager regarding sales and marketing?

The General Manager focuses on developing and implementing innovative property sales and marketing strategies, identifying local partnerships, and leveraging brand-wide promotions.

Will the General Manager be involved in managing relationships with property stakeholders?

Yes, the General Manager will maintain relationships with owners and above property stakeholders, providing performance reports and responding to requests.

Do applicants need experience in the Asia Pacific region?

Yes, the ideal candidate should have work experience in Asia Pacific, particularly in the Southeast Asia market.

What type of team management skills are required for this role?

The General Manager should possess strong leadership skills to engage, train, and develop associates while maintaining a positive work culture.

Does the position emphasize guest satisfaction?

Yes, enhancing guest satisfaction and managing the hotel's service culture is a key responsibility of the General Manager.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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