FAQs
What are the main responsibilities of the General Manager, Sales role?
The primary responsibilities include overseeing all sales and service operations, leading cross-functional managers, managing the end-to-end customer journey, improving customer satisfaction, and ensuring site performance while setting and achieving targets.
What qualifications are required for this position?
A Bachelor’s degree or equivalent experience leading an end-to-end customer-facing operation in a fast-paced environment is required. Candidates should also have a relentless drive for excellence, a commitment to problem-solving, and the ability to adapt under pressure.
Is a Motor Vehicle Salesperson License required for this role?
Yes, for roles working in specific states, possessing a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles is a requirement to engage in sales activities.
Are there opportunities for career development in this position?
Yes, the role emphasizes team development, coaching for growth, and fostering a culture of inclusion and psychological safety, which supports personal and professional growth.
What kind of work environment should I expect?
You can expect a fast-paced, dynamic work environment that involves problem-solving and teamwork, with a commitment to customer satisfaction and excellence.
Will I need to work evenings or weekends?
Yes, this position requires a commitment to working evenings and weekends alongside the rest of the team.
What benefits does Tesla offer for this position?
Tesla provides competitive pay, medical plans with $0 payroll deduction, dental and vision coverage, 401(k) with employer match, employee stock purchase plans, paid time off, and various other benefits starting from day one of hire.
Is travel required for this position?
Occasional travel is required for offsite meetings and events, typically less than 10% of the time.
What is the company's approach to customer satisfaction?
Tesla places a strong focus on managing the end-to-end customer journey, monitoring service trends, and continuously improving communication, processes, and relationships to enhance customer satisfaction.
Does Tesla have any support programs for employees?
Yes, Tesla offers various support programs including childcare resources, employee assistance programs, wellness programs, and financial benefits as part of their comprehensive employee benefits package.