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General Manager, Sales

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Tesla

Yesterday

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Owings Mills

AI generated summary

  • You need a Bachelor's degree, experience in fast-paced customer operations, a drive for excellence, and a valid driver's license. Motor Vehicle Salesperson License may be required.
  • You will coach your team, enhance customer journeys, solve problems dynamically, set clear expectations, and drive site performance while ensuring accountability and fostering an inclusive culture.

Requirements

  • Bachelor’s Degree, professional experience leading an end-to-end customer-facing operation in a fast-paced environment, or equivalent experience
  • Relentless drive for excellence; provides recognition and feedback daily while making team members feel included and valued
  • First-principles thinker who finds a creative path to solve previously unsolvable problems, with exceptional integrity through dedicated and ethical approach to sales and service operations
  • Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
  • Must be able to stand or sit for 8 hours or more; occasional travel required for offsite meetings and events, typically less than 10% of the time
  • Valid driver’s license required
  • For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment
  • For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

Responsibilities

  • Team Development: Understands individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety
  • Customer Satisfaction: Manages the end-to-end customer journey, monitoring service trends, and improving communication, processes, and relationships
  • Adaptability: Excels in dynamic problem-solving, leading with a clear "why," and remaining resilient under pressure, while actively pursuing personal development
  • Results-Oriented: Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable

FAQs

What are the primary responsibilities of the General Manager, Sales at Tesla?

The primary responsibilities include overseeing all sales and service operations, leading cross-functional managers, ensuring customer satisfaction, developing teams, and driving results to support Tesla's mission of accelerating the global transition to sustainable energy.

What qualifications are required for this position?

A Bachelor’s Degree and professional experience leading customer-facing operations in a fast-paced environment, or equivalent experience, are required. Additionally, candidates should demonstrate a relentless drive for excellence and a creative problem-solving mindset.

Is a Motor Vehicle Salesperson License required for this role?

Yes, for roles based in specific states such as CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC, a Motor Vehicle Salesperson License is required to engage in sales activities.

Are evening or weekend hours expected in this role?

Yes, commitment and enthusiasm to work evenings and weekends alongside the rest of the team are required.

What is the expected salary for this position?

The expected compensation ranges from $108,000 to $162,000 annually, plus cash and stock awards and benefits.

What types of benefits does Tesla offer for this position?

Tesla offers a variety of benefits including medical, dental, and vision plans, family-building benefits, 401(k) with employer match, paid time off, and employee discounts among others.

Is prior management experience necessary for this role?

Yes, prior experience in leading teams and managing customer-facing operations is crucial for success in the General Manager, Sales position.

What corporate culture does Tesla promote?

Tesla promotes a culture of inclusion, psychological safety, and continuous personal development, emphasizing teamwork and individual growth.

Will there be opportunities for travel in this position?

Yes, occasional travel for offsite meetings and events is required, typically less than 10% of the time.

Does Tesla provide accommodation for individuals with disabilities?

Yes, Tesla is committed to working with individuals with disabilities and will provide reasonable accommodations as needed during the interview process.

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Tesla

Tesla’s mission is to accelerate the world’s transition to sustainable energy.

Automotive
Industry
10,001+
Employees
2003
Founded Year

Mission & Purpose

Tesla’s mission is to accelerate the world’s transition to sustainable energy through increasingly affordable electric vehicles in addition to renewable energy generation and storage. California-based Tesla is committed to having the best-in-class in safety, performance, and reliability in all Tesla cars. There are currently over 275,000 Model S, Model X and Model 3 vehicles on the road worldwide. To achieve a sustainable energy future, Tesla also created infinitely scalable energy products: Powerwall, Powerpack and Solar Roof. As the world’s only vertically integrated energy company, Tesla continues to innovate, scale and reduce the costs of commercial and grid-scale systems, with the goal of ultimately getting us to 100% renewable energy grids.