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General Manager - Stouffville Creek (2025-7490)

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Verve Senior Living

7d ago

  • Job
    Full-time
    Senior Level
  • Healthcare
    Facilities Management

AI generated summary

  • You must hold a degree/diploma in health care administration or hotel management, have relevant certifications, financial knowledge, excellent English skills, and be proficient in Word and Excel.
  • You will oversee operations, ensure quality resident services, manage budgets, conduct staff training, maintain compliance, develop community relations, and handle admissions and marketing.

Requirements

  • Degree or diploma in health care administration/long-term care or hotel management and a proven work record in the hospitality or retirement industry.
  • Must have the Food Handler and Smart Serve Certifications.
  • Knowledge and understanding of the budget process, profit and loss statements and control of expenses and costs.
  • Exceptional English communication skills essential.
  • Must be proficient in Word and Excel.

Responsibilities

  • Oversees, participates in, and contributes to all aspects of the Verve Quality Improvement (VQI) Program.
  • Assumes responsibility for achieving occupancy goals as set by Verve.
  • Ensures the needs of residents are assessed on admission and as required thereafter and assists in making recommendations to residents, families or staff to promote maximum resident independence and to ensure a smooth transition to the various available services, or to alternate accommodations if required.
  • Ensures orientation programs for new residents are conducted.
  • Ensures appropriate admission, transfer and discharge of resident according to terms as set out in the Tenancy Agreement and CHIP package.
  • Develops and maintains positive public relations with residents, their families and the community and promotes the home through community outreach.
  • Ensures that all receivables are collected on time and that bank deposits are made regularly.
  • Ensures provision of high quality resident services and effective fiscal performance of all departments through participative leadership and adherence to established performance standards.
  • Assists in preparing operating and capital budget and implements controls for effective use of resources within approved budget. Employs a system of responsible accounting to ensure all financial and operating records are maintained accurately and submitted appropriately.
  • Ensures all personnel and medical records are maintained in compliance with legal and corporation requirements.
  • Purchases supplies and equipment. Ensures upkeep of the physical plant and grounds.
  • Recommends to regional manager, changes in administrative policies to carry out the objectives of the corporation.
  • Ensures home is in compliance with all governmental legislation and corporate policies and procedures, including all aspects of health and safety. Reviews, responds and acts, where necessary, on all reports of inspection authorities.
  • Hires, trains, and supervises all department managers and conducts regular staff meetings.
  • Ensures that all reports required by corporate office are completed in a timely fashion.
  • Conducts performance appraisals on departmental managers and ensures that all other performance appraisals are completed as per Diversicare policy and as required.
  • Oversees all aspects of Attendance Awareness Program including staff recognition for good attendance.
  • Develops appropriate departmental objectives for the home with the assistance of the management staff.
  • Ensures appropriate marketing, advertising and public relations activities are coordinated in order to maintain a positive image in the community.
  • Meets with prospective residents and their families and conducts tours in the absence of the marketing manager and/or marketing assistant.
  • Sits on committees as required.
  • Assumes on call responsibility for the home and also delegates this function.
  • Attends and participates regional administrator/ general manager meetings.
  • Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills.
  • Completes other duties as assigned by the regional manager.

FAQs

What qualifications are required for the General Manager position?

A degree or diploma in health care administration/long-term care or hotel management is required, along with a proven work record in the hospitality or retirement industry.

Are there any specific certifications needed for this role?

Yes, candidates must possess the Food Handler and Smart Serve Certifications.

What are the key responsibilities of the General Manager at Stouffville Creek?

The General Manager oversees the overall operation of the home, ensures high-quality resident services, achieves occupancy goals, manages budget processes, develops public relations, and supervises department managers.

Is experience in the retirement industry necessary?

Yes, a proven work record in the hospitality or retirement industry is essential for this role.

What types of skills are essential for this position?

Exceptional English communication skills and proficiency in Word and Excel are essential for the General Manager.

Will I be responsible for hiring staff?

Yes, the General Manager is responsible for hiring, training, and supervising all department managers.

Are there performance appraisal responsibilities for this position?

Yes, the General Manager conducts performance appraisals on departmental managers and ensures compliance with Diversicare policies for all staff appraisals.

Are there community engagement activities involved in this role?

Yes, the General Manager is responsible for developing and maintaining positive public relations with residents, their families, and the community, as well as coordinating marketing and outreach activities.

What is the reporting structure for this position?

The General Manager reports directly to the regional manager.

Is there an on-call responsibility for this role?

Yes, the General Manager assumes on-call responsibilities for the home and may delegate this function.

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Verve Senior Living

Inspired Senior Living

Science & Healthcare
Industry
501-1000
Employees
1980
Founded Year

Mission & Purpose

Retirement living can be active, inspiring, and fulfilling. We know because we help make it a reality every day. Visit one of our retirement residences and see what living with Verve is all about. Retirement living can be inspired, and inspiring. Every day our residents prove that the historical definition of senior living can be reshaped and rethought. Aging doesn't mean that life should suddenly cease to be fulfilling or lived without spirit and vitality. We strive to create an environment where mind, body, and spirit can flourish means having programming, amenities, and staff that are second to none. With more than 30 communities all over Canada, we strive to continuously reinvent senior living.