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General Manager Sub-Saharan Africa, Uber Eats

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Uber

Jan 22

Applications are closed

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Business, Operations & Strategy
  • Johannesburg

Requirements

  • 10+ years of work experience, including time spent in strategic and operational roles, supported by a history of delivering clear results
  • Strong track record of building, leading, and engaging diverse teams
  • Evidence of successful complex stakeholder management across a variety of functions; bonus points for across international borders
  • An appetite for taking smart risks in a fast-moving, competitive, and often ambiguous environment
  • Bonus points for: Managing a sizeable P&L, managing large teams, customer engagement at senior levels, and experience representing your brand/market externally
  • A passion for excellence with the ability to inspire others to the highest standards through leading by example
  • A passion to positively contribute to our communities and SSA's F&B industry
  • Committed to attracting and retaining the brightest minds from all backgrounds while cultivating the power of a diverse organization
  • Inspires teams to accomplish goals and objectives; responds quickly to complex situations to problem-solve, including any country crisis situations, while effectively working across the organization
  • A strategic forward-thinker with a participatory management style and team-building skills
  • Excellent communication and interpersonal skills and the ability to influence decision-making without having formal authority. The successful candidate will have the maturity and empathy to resolve potential issues when working with multiple personalities
  • Responds quickly to complex situations and solves problems while effectively working across the organization
  • Credibility and gravitas to garner the respect of the executive team, People team, and other stakeholders
  • The successful candidate will bring, through past successes, immediate credibility as an extremely capable business leader and expert
  • Able to balance the role of the strategist with urgency while simultaneously managing and delivering results in a growing and very fast-paced environment

Responsibilities

  • With your cross-functional leadership team, define a compelling vision for the Eats SSA business and inspire the team to execute this vision.
  • Strategic thinking and planning with key stakeholders, formed by tying global priorities to local insights and innovation.
  • Careful financial planning and resource allocation (dollars, time, and people), including continued investment decisions as conditions change.
  • Following your vision, strategy, and investment decisions to deliver results for the South Africa & Kenya market, including financial performance to plan, sustainable competitive advantage, and team engagement.
  • Scale Uber Eats to other cities within South Africa and Kenya.
  • Negotiating, renewing, and supporting our largest Enterprise partnerships alongside the Enterprise Sales team - think global restaurant chains, major supermarkets, retailers, and other well-known food and FMCG brands.
  • Representing our brand and business in the media, at external events, and in front of politicians and policymakers.

FAQs

What is the role of the General Manager Sub-Saharan Africa at Uber Eats?

The General Manager will shape and scale the food delivery platform in Sub-Saharan Africa, driving growth, innovation, and operational excellence across key markets such as South Africa and Kenya.

What are the main responsibilities of this role?

Responsibilities include defining the vision for the Eats SSA business, strategic planning, financial management, scaling operations to other cities, managing partnerships, and representing the brand externally.

What qualifications are required for this position?

Candidates should have 10+ years of work experience in strategic and operational roles, a strong track record in team leadership, stakeholder management skills, and experience managing P&L.

Is experience in the food and beverage industry important for this role?

While not explicitly required, experience in the food and beverage industry can be beneficial, particularly in understanding consumer demands and operational challenges.

How important is team management in this position?

Team management is crucial, as the role requires building, leading, and engaging diverse teams to achieve common goals and drive business success.

What kind of leadership qualities are expected from the General Manager?

The ideal candidate should inspire others, possess excellent communication skills, be a strategic thinker, have a participatory management style, and be capable of resolving complex situations.

Will the General Manager engage in public representation of Uber Eats?

Yes, the General Manager will represent the brand in media, at external events, and with policymakers.

Does the role require travel?

Likely, as the role involves scaling operations to various cities and engaging with partners across Sub-Saharan Africa.

What is the company culture like at Uber?

Uber promotes a culture of excellent performance, creativity, strategic collaboration, and a commitment to diversity, aiming to positively influence communities and the food and beverage industry.

Is there potential for career growth in this position?

Yes, leading a critical region for Uber Eats offers significant opportunities for career advancement, given the impact on business strategy and operational success.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness

OpportunitiesView all

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