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General Merchandise Assistant Manager

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Walmart Canada

Aug 13, 2024

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Halifax
  • Quick Apply

AI generated summary

  • You must be 16 years or older to apply for this position.
  • You will drive sales, manage operations, ensure store compliance, lead associates, enhance customer experience, and support community initiatives while maintaining standards and financial controls.

Requirements

  • Age – 16 or older

Responsibilities

  • 1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes sales/financial reports, economic trends and community needs to identify and respond to market changes while controlling expenditures. Communicates sales results associates and guides interpretation of results
  • 2. Creates, with the balance of the Management Team, operational plans; prioritizes, delegates and provides clear direction to Managers and Associates. Ensures optimal store conditions through effective merchandise presentation, accurate and competitive pricing and store standards within Company policies and guidelines. Implements new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee). An Assistant Manager is cross-trained to work proficiently in all areas of the Store when needed.
  • 3. Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies and procedures and with established safety, security, sales, financial and record keeping procedures and practices. Anticipates and proactively responds to compliance issues, including Total Loss/general controls.
  • 4. Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to create a positive shopping experience. As a member of management, models, enforces, and provides direction to associates on friendly and helpful customer service approaches and techniques
  • 5. Supports store initiatives to serve the community by participating in and supporting community events and developing relationships with key community groups. Participates in company-sponsored programs, events, and sustainability efforts for associates and customers to emphasize the store’s role as an integral part of the community.
  • 6. Leads Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth. Develops all associates and identifies high-potential associates, providing training and development to increase capability.
  • 7. Demonstrates Company values by holding Associates accountable through timely, honest, specific and respectful performance feedback and corrective and disciplinary action. Builds and manages relationships with supporting functions within the store and district (e.g. District HR Managers, etc.).
  • 8. Complies to all Company standards and procedures when handling all merchandise, including but not limited to: alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as $250,000 per day.

FAQs

What is the main responsibility of a General Merchandise Assistant Manager?

The main responsibility is to support the Store Manager in managing store operations, leading associates, ensuring excellent customer service, and driving profitable sales.

What qualifications are required for this position?

The minimum qualification is that applicants must be 16 years or older.

What are the primary tasks associated with this role?

The primary tasks include driving sales, managing operations, ensuring compliance with safety and security standards, serving customers, leading associates, and participating in community initiatives.

Is experience required for this position?

The job description does not specify required experience, but it is implied that relevant management and customer service experience would be beneficial.

How does the Assistant Manager engage with associates?

The Assistant Manager conducts regular store meetings, provides operational direction, recognizes and rewards accomplishments, and offers opportunities for professional growth.

What community involvement is expected from the Assistant Manager?

The Assistant Manager is expected to support store initiatives related to community involvement, participate in community events, and develop relationships with key community groups.

What is the Assistant Manager's role in customer service?

The Assistant Manager serves as an ambassador for the store by greeting customers, addressing their feedback, and ensuring that customer needs and complaints are resolved effectively.

Are there any compliance standards that need to be followed by the Assistant Manager?

Yes, the Assistant Manager is responsible for overseeing compliance with Walmart policies and procedures, as well as safety, security, sales, financial, and record-keeping practices.

What kind of financial responsibility does the Assistant Manager have?

The Assistant Manager is involved in managing cash controls, handling as much as $250,000 per day, and ensuring compliance with related company standards.

What is the primary location for this position?

The primary location for this position is at 220 Chain Lake Dr, Halifax, NS B3S 1C5, Canada.

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Walmart Canada

Helping Canadians Save Money so they can Live Better

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walmart Canada operates a chain of more than 400 stores nationwide serving 1.5 million customers each day. Walmart Canada's flagship online store, Walmart.ca, is visited by more than 1.5 million customers daily. With more than 100,000 associates, Walmart Canada is one of Canada's largest employers and is ranked one of the country's top 10 most influential brands. Walmart Canada has made a commitment to regeneration – focusing on equitable opportunity, sustainability, community, ethics and integrity. Since 1994, Walmart Canada has raised over $650 million to support communities across Canada.