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Generalist, Human Resources – Park Operations (Employee Relations Experience)

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Universal Orlando Resort

24d ago

  • Job
    Full-time
    Mid Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Orlando

AI generated summary

  • You need a Bachelor's in HR or related field, 3+ years HR experience, knowledge of employee relations, strong communication, organizational skills, and proficiency in MS Office and HRIS.
  • You will consult on employee issues, investigate claims, support Team Members, manage HR processes, handle performance reviews, and ensure compliance with policies while promoting positive relations.

Requirements

  • Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field required
  • 3+ years Human Resources experience in a large-scale fast paced HR environment preferred; or equivalent combination of education and experience.
  • Working knowledge of employee relations, staffing and payroll required.
  • Strong communication skills, both verbal and written
  • Solid organizational skills, ability to handle multiple priorities
  • Ability to flex & adapt in a fast-paced, constantly changing environment
  • Demonstrated ability to deliver high quality HR services
  • Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues
  • Ability to research and analyze various types of data and information
  • Independent, self-starter, requiring minimal day to day task supervision
  • Professional, confident demeanor
  • Base knowledge of company policies & practice
  • Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., PeopleSoft, SAP) product preferred

Responsibilities

  • Consults with managers and supervisors regarding Team Member discipline and performance issues. Investigates workplace situations, gathering evidence, conducting interviews, and documenting claims of harassment, discrimination, and policy violations, including documenting same in Company sanctioned repository (Oracle). Provide recommendations and supports decision making related to terminations and other forms of discipline. Ensures that corrective Team Member coaching and counseling are handled in a fair and consistent manner.
  • Provides support to Team Members by interacting and communicating Team Members in the parks, visiting break rooms and Lead offices to promote positive relations and seek out potential issues. Communicates regularly with Area/General Supervisors/Managers and Directors one-on-one to promote a positive and open relationship with HR.
  • Supports the process involved in reviewing Performance Reviews, Team Member Counseling, and Performance plans. Ensures that any written communication directed to Team Members is legal, fair, consistent, in line with Universal Orlando’s values, and follows the progressive discipline policy. Provides input and drives dialogue regarding Team Member ADA Reasonable Accommodation requests/decisions and internal transfers.
  • Provides advice and consultation for front-line hourly Team Members regarding benefits, payroll questions, policy interpretations, and TMCAP/EAP issues. Provides direction for internal transfer and career path direction including on-boarding plans, Intern programs, seasonal supervisor offers, and related follow-up paperwork. Approves terminations and other forms personnel and payroll actions. Log all necessary data in Oracle repository.
  • Manages & monitors annual HR processes and special project initiatives and follows-up as needed. This includes but is not limited to: Wardrobe Home Care program, Open Door Plus Appeals & Peer Review preparation, attending EIL, company/hourly recognition events/ awards, Team Member Service events, Town Hall events, TSAT meetings, HR Roundtable presentations, Position Management reviews, work authorization expiration notifications, No Pay Report follow-up, Average Hours report, job descriptions, talent review, staffing assistance for job fairs, and XTRAS initiatives.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
  • Perform other duties as assigned.

FAQs

Do we support remote work?

Limited remote opportunities may be available within specific departments, but many team members work in a hybrid capacity, contributing from the workplace a minimum of three days per week.

What is the primary focus of this HR Generalist role?

The primary focus of this HR Generalist role is to provide HR counsel and support to Supervisors/Managers and hourly Team Members, with a heavy emphasis on maintaining positive employee relations.

What kind of experience is preferred for this position?

A preferred experience for this position is 3+ years of Human Resources experience in a large-scale fast-paced HR environment or an equivalent combination of education and experience.

What educational background is required for this job?

A Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or a related field is required.

How does this role support Team Members?

This role supports Team Members by providing advice and consultation regarding benefits, payroll questions, policy interpretations, EAP issues, and guidance on career paths and internal transfers.

What type of skills are important for this role?

Strong communication skills, organizational skills, the ability to handle multiple priorities, and the ability to adapt in a fast-paced environment are important for this role.

What systems or software should candidates be familiar with?

Candidates should have a thorough knowledge of MS Excel, Word, and PowerPoint, and experience with an HRIS (e.g., PeopleSoft, SAP) is preferred.

What are some key responsibilities of this position?

Key responsibilities include consulting with managers about discipline, investigating workplace situations, promoting positive relations with Team Members, and managing HR processes and special project initiatives.

Is prior experience in employee relations necessary?

Yes, a working knowledge of employee relations is required for this position.

What should applicants know about Universal Orlando's hiring policy?

Universal is not accepting unsolicited assistance from search firms for this employment opportunity, and any resumes submitted by search firms without a valid written Statement of Work will be deemed the sole property of Universal Orlando.

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Universal Orlando Resort

Here you can be a part of the action.

Entertainment & Media
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

For years, we’ve been creating a legacy of unforgettable experiences for our guests. Our guests are immersed into the sights and sounds of some of the greatest movies and most legendary stories, and our Team Members are the ones who help make those incredible experiences come alive. Our Team Members realize that delivering world-class service is more than just an expectation…it’s The Universal Way. It’s who we are. It’s what we do. And, it’s the reason we strive to be recognized as the number one entertainment destination in the world. As a part of the COMCAST NBCUniversal family, we are as committed as ever to continuing to build spectacular experiences based on the most compelling and dynamic movies, books and TV franchises in the universe. We are poised for growth and success and are focused on the future. Our Team Members not only deliver experiences of a lifetime, they create them! At Universal Orlando Resort™, we create a balanced and rewarding work environment while encouraging individual growth and development. As a Team Member, we’ll partner with you to help identify your personal goals and provide career guidance. Best of all, it’s our philosophy to always try and promote from within first. Now, what could be more promising than that! It’s a big Universe. Where do you fit in?