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German Customer Support (on site/back-office) Lisbon

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Cognizant

17d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Lisbon

AI generated summary

  • You must be a native German speaker with strong English skills, multitasking ability, stress resistance, good communication, attention to detail, and customer service experience, knowing BPO KPIs.
  • You will provide customer support for monetization, stay updated on policies, assist with account settings, and manage policy, safety, and copyright issues.

Requirements

  • • Native German speaking level
  • • Excellent command of English
  • • Multi-tasking ability
  • • A high stress resistance
  • • Good communication skills, both verbal and oral
  • • Proactive attitude and strong team-spirit
  • • Strongly organized and able to manage time and tasks efficiently
  • • Quick learner and adaptable to learn new processes, concepts, and skills as well as being able to understand that an Operation is an ever-changing organism
  • • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • • Good research skills
  • • Extensive customer background experience (dealing with dual chats)
  • • Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement)

Responsibilities

  • Customer Support for monetization purposes
  • Understand and remain up to date with client's policies and guidelines
  • Support with Account and Settings
  • Policy, Safety and Copyright management

FAQs

Is this position fully remote?

No, this position requires you to work on-site in Alcântara, Lisbon.

What are the main responsibilities of this role?

You will provide customer support for a streaming video platform, focusing on monetization, account settings, policy management, and more.

What languages do I need to speak for this job?

You need to be a native German speaker and have an excellent command of English.

What are the working hours for this position?

The working hours are from 9 am to 6 pm, Monday to Friday.

Is training provided for new employees?

Yes, there is 8 weeks of training plus an additional month of support for new employees.

Are there opportunities for professional development?

Yes, there are ongoing training and development plans to support your career growth.

Will I receive health benefits?

Yes, private health insurance is provided from day one.

Is there any support for relocation?

Yes, relocation allowance and assistance are available when applicable.

What types of communication channels will I be using in this role?

You will be using dual chat and email as communication channels.

What kind of corporate discounts are available?

Various corporate discounts are available through partnerships between Cognizant and other partners.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.