FAQs
Is this position fully remote?
No, this position requires you to work on-site in Alcântara, Lisbon.
What are the main responsibilities of this role?
You will provide customer support for a streaming video platform, focusing on monetization, account settings, policy management, and more.
What languages do I need to speak for this job?
You need to be a native German speaker and have an excellent command of English.
What are the working hours for this position?
The working hours are from 9 am to 6 pm, Monday to Friday.
Is training provided for new employees?
Yes, there is 8 weeks of training plus an additional month of support for new employees.
Are there opportunities for professional development?
Yes, there are ongoing training and development plans to support your career growth.
Will I receive health benefits?
Yes, private health insurance is provided from day one.
Is there any support for relocation?
Yes, relocation allowance and assistance are available when applicable.
What types of communication channels will I be using in this role?
You will be using dual chat and email as communication channels.
What kind of corporate discounts are available?
Various corporate discounts are available through partnerships between Cognizant and other partners.